Duty Manager

**Duty Manager (Casual)**

**THE COMPANY**:
With a 28-year legacy as one of Sydney’s most iconic and longest running venues, Club 77 continues to be a vital hub for local nightclub culture. A bastion for all things electronic music, Club 77 is a progressive platform for the city’s best parties and club nights, collaborating with like-minded promoters, artists and DJs.

At Club 77 we hold one core value above all: We pride ourselves on inclusivity. This means we are a safe space for people of all backgrounds, sexual orientations and genders.
- dance - connect - explore - manifest_

**ROLES AND RESPONSIBILITIES**

We are looking for a passionate, customer experience-focused Duty Manager with a strong background in managing and supervising high volume nightclubs and or bars. On top of being a customer focused role, you will have a strong background in compliance and be highly experienced and confident in dealing with governing bodies.

A solid understanding of nightclub and or bar operations is a must, with an intertest in electronic music a plus. You must possess the drive and desire to help build a multifaceted business coupled with a happy-go-lucky attitude.

This role requires a high level of attention to detail, collaborating directly with Club 77s director and its management team.

You will be expected to:
**Lead in the execution of an outstanding customer experience**
- Manage, train and develop bartenders, barbacks, hosts and security guards in providing an outstanding customer experience, bar service and operations, responsible service of alcohol (RSA) and work health safety (WHS) practices
- Be able to liaise with patrons, staff and members of the public in a professional, respectful and friendly manner
- Set high standards for customer engagement and interaction
- Identify enhancements and efficiencies to improve the customer experience
- Promote equality, inclusivity and diversity

**Manage the operations of the venue**
- Assist the Venue Manager in managing the operations of the venue
- Assist the Venue Manager in managing the opening and closing procedures of the venue
- Manage cash handling, EFTPOS and point-of-sale reconciliation
- Manage and maintain the efficiency and accuracy of the point-of-sale system
- Manage wage control and labour, delivering on or below forecasted budget
- Provide detailed end of shift reports on the operation of the venue, staffing and ways to improve performance
- Ensure the venue is clean and that correct hygiene practices are being adhered to
- Oversee the order of the cool room, spirit room and post-mix room ensuring all stock is stored correctly and is neat and tidy
- Lead and manage a small, but passionate team of bartenders, barbacks, hosts and security guards

**Manage licensing and compliance**
- Ensure the venue operates to a high level of compliance, always promoting the licensing objectives of the venue
- Ensure responsible service of alcohol (RSA) guidelines are met and adhered to
- Manage and log incidents in the digital incident register AusComply
- Liaise directly with governing bodies, providing compliance documentation as requested and or required

**Personal and professional qualifications**
- Minimum 2+ years’ experience of leading a team in a high-volume nightclub and or bar environment
- Valid New South Wales responsible service of alcohol certificate
- Experience of working in a fast paced, customer facing environment
- Excellent communication and organisational skills
- A sound knowledge of beer, wine, and spirits
- Numeracy and cash handling skills
- Completed the New South Wales licensee training course or have the willingness and desire to do so (desirable)

**Benefits**
- Casual position, with the opportunity for career development and progression
- Staff discount on all food and beverage
- Be part of a forward-thinking and creative environment
- Work with some of Australia’s most in-demand artist, DJs, and promoters

**Renumeration**
- Attractive hourly rate
- 11.5% superannuation
- Salary review after 12 months

**Job Type**: Casual

Pay: $36.09 - $72.18 per hour

Expected hours: 16 - 24 per week

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- 8 hour shift
- Night shift
- Public holidays
- Weekend availability

**Experience**:

- Bar management: 2 years (required)

Licence/Certification:

- RSA (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 12/06/2025