Experience Management

**About WooliesX
**As a start-up business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths to our customers, powered by our team, technology and data. To achieve our customer 1st strategy, we have combined the Digital, eCommerce, Customer Loyalty and Financial Services businesses to transform the customer experience under one banner - WooliesX.

Based in Surry Hills, our vibrant, innovative and energetic collaboration spaces empower our teams to innovate and deliver an exceptional experience for our customers - no matter whether they choose to shop in-store, or online.
We are an agile team who embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. As a team, we continually seek ways to pair, collaborate, support and learn from each other

**About the role**

Working in an agile environment you will assist with; end to end user acceptance testing, signing off functionality changes according to business suitability, overall user experience, user design and set requirements.
You will also be required to support website updates and configuration changes including any incident management triage/resolution. With a focus on fulfilment and delivery aspects of the customer journey you will need to both establish and implement operational changes on a regular basis..
This is a very hands-on role with website configuration responsibility as a large part of the role, with a number of technical conversations continually taking place to help resolve problems with the best possible solutions.

**Responsibilities will include, but are not limited to:
- Help lead initiatives and work with stakeholders to resolve any potential problems.
- Input to the solution design of all initiatives to ensure suitability for the operational environment and the optimum customer experience.
- Configuration of new and existing functionality
- Successfully complete manual user acceptance testing for each project and flag any potential defects with the project team.
- Construct and execute test, verification and implementation plans to ensure functionality changes have no negative impact to end users.
- Assist in the deployment of new functionality to our production environment.
- Document and demonstrate to other stakeholders across the business how functionally works end to end.
- Be an escalation point to investigate and resolve website issues reported by customers or other sources within a timely manner. Identify and deliver any proactive operational activity that can be taken to minimise negative impact to customers or business.
- Occasional after hours and weekend support as required.

**Who we are looking for**

We are looking for talented, enthusiastic, and highly professional individual with excellent communication and stakeholder skills, with strong attention to detail and the ability to be both a self-starter and strong team player.

**Required skills and experience includes:
- Manual User Acceptance Testing (UAT)
- Writing documentation including user manuals
- Solid experience working within an agile framework
- Experience configuring and testing digital platforms
- Previous experience working with web and app development teams
- SQL queries and data sets
- Knowledge of HTML/CSS and JavaScript desirable
- Previous experience working in an online retail environment is highly desirable
- Tertiary qualifications and / or relevant industry certifications

**Grow with the Group
As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

**We’d love to hear from You