Network Operations Manager

**Network Operations Manager
- Work alongside a small collaborative team
- Hybrid working arrangements on offer with company vehicle
- Permanent opportunity with a competitive salary and bonus on offer

**The Opportunity**

Working within WooliesX, this role is responsible for the delivery of exceptional customer experiences by management and review of operational compliance of transport providers according to their contracted KPI’s.

The role of Network Operations Manager has a responsibility for owning the day to day management of Woolworths Online deliveries across the state and will require a logical thinker with a customer first attitude. The role will engage with a range of internal (e.g. store leadership & operational teams, IT & logistics) and external stakeholders (e.g. customers & 3PL carriers) to deliver exceptional customer experiences in the most effective and efficient method.

**A typical day would involve **(but isn't limited to)
- Review and improve delivery KPI’s within your direct control and influence in conjunction with store and state operational teams
- Manage and support of Third Party Logistics carriers to ensure contract compliance, accountability to Woolworths policies and procedures, and best in class customer experience
- Fleet management and liaison with fleet leasing companies - Reviewing fleet availability, vehicle condition, lease term management and balancing
- Be a customer advocate - analyse the operation of the business to ensure that the customer is receiving best in class service
- Safety - Ensure that 3PL carriers are operating in a safe manner and promote a safe work environment
- Work with state operational teams and transport to manage capacity and volume across stores and make recommendations for future planning
- Network Optimisation - Reviewing window and geographic mapping profile for stores to address concerns with on time delivery, drop cost and capacity fluctuations.
- Seasonal planning/event - Support and/ or lead the planning and execution of key seasonal and promotional events with our Third Party Logistics carrier
- Travel for store visits and a constant presence in the field, providing actionable insights from the analysis of data, process improvement at store and driver level as well as communication with and management of 3rd Party Carriers

**We are looking for someone with
- Strong organisational and time management skills
- Leadership and negotiation skills, with a solution driven mindset
- Demonstrated ability to communicate well with customers to meet or exceed their expectations
- Demonstrated ability to manage external providers to deliver strong performance outcomes
- Ability to work in a highly dynamic and fast paced, complex environment
- Strong computer skills - Excel, Routing system, Powerpoint, Google for Work Suite
- Experience working with and interpreting data to derive actionable insight
- Flexible working hours - including a weekend on call roster

**What’s in it for you?
- A great opportunity to join an established, profitable business with huge potential to grow, that is part of a greater group with true career progression
- Culture of innovation, recognition and always creating together
- Join one of Australia’s most trusted brands
- Great team benefits and discounts include access to discounts in our supermarkets and liquor partners, novated leases, share purchase plans, reduced insurance products, entertainment, theme parks, cinemas, lifestyle and other attraction discount
- Flexibility and work-life balance policies that will support you to thrive, role is available to someone living in NSW or ACT

**Grow with the Group
As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

**We’d love to hear from You