Enquiry Support Coordinator

1 week ago

Pennant Hills, Australia Catholic Care DBB Full time

$38.65 per hour + super + salary packaging options
- Permanent full-time position based in Pennant Hills
- Join a purpose driven organisation that changes lives every day

**Looking for more than just a job?**

At CatholicCare, we believe everyone deserves to feel safe, heard and supported. And that includes you.

We’re looking for an experienced customer service professional to be the warm, knowledgeable first voice people hear when they contact our agency. This is your chance to join a team that makes a real impact - every single day.

You’ll be part of a well-established and friendly Head Office team that fields a wide variety of enquiries - from families in crisis to people seeking disability supports, aged care, mental health services and more. We’re a trusted name in community services, and the work we do matters.

This is a permanent, full-time position based in our Pennant Hills office. Working hours are Monday to Friday 9am - 5pm. Due to nature of this role, no working from home options are available.

**What makes us different?**
**We don’t just provide services. We walk alongside people through some of the most challenging times of their lives. We’re one of the most respected agencies in the sector, with a reputation for innovation, compassion and reliability. When you join us, you’re not a cog in a call centre - you’re the critical first step in someone’s journey to safety, hope, and support.

**What you’ll do**:
You’ll be one of two full-time representatives in our small but busy enquiry support team, responding to a high volume of incoming calls with care and clarity.

Your role will include:

- Answering and managing calls through our CatholicCare Support Hotline.
- Offering a calm, empathetic and helpful response to a broad range of enquiries.
- Triaging and directing callers to the right service area.
- Accurately recording details and managing follow-ups via Salesforce CRM.
- Sending out resources, forms and information as needed.

**What we’re looking for**:

- Proven experience in a customer-facing role, ideally in a busy or complex environment (community services sector preferable, but not essential).
- A calm and confident phone manner, with excellent listening and communication skills.
- The ability to support people from all walks of life, including those in distress.
- Strong admin and tech skills - you’re comfortable navigating systems while talking.
- Adaptable, detail-focused and able to work both independently and as part of a close-knit team.
- Reliable and consistent - you understand how important it is to show up and support your team every day.

**Why choose CatholicCare?**

Please see here a video about what it means to work at CatholicCare. We also offer:

- Salary packaging to boost your take home pay
- Ongoing professional development and a workplace that genuinely cares about your wellbeing.
- An Employee Assistance Program offering free and confidential counselling and support.
- Free onsite parking.
- A paid CatholicCare Day every year to recharge.

We are a safe, respectful, and inclusive employer. **We welcome all applicants, regardless of their cultural background, gender, faith or disability.** Our organisation will accommodate any reasonable requests to support you to thrive during the recruitment process and beyond.

No recruitment agencies.

  • Supported Independent Living Intake

    6 days ago

    Pennant Hills, Australia CatholicCare Diocese Of Broken Bay Full time

    $1000 sign on bonus - Salary packaging of up to $15,900 - Flexible work arrangements **About the role**: The SIL (Shared Independent Living) Engagement Officer is an exciting new role that will be responsible for maintaining effective engagement with CatholicCare’s Specialist Disability Accommodation (SDA) Partners and internal and external stakeholders....

  • Training & Onboarding Coordinator

    1 week ago

    Pennant Hills, Australia Catholic Care DBB Full time

    Lead onboarding and training that makes a real difference - Grow your career in a supportive, purpose-driven environment - Enjoy work-life balance with a supportive team - Pennant Hills & West Gosford | Full-Time | _Salary based on experience and qualifications_. Are you passionate about empowering others through impactful training and structured...

  • Campus Coordinator

    1 week ago

    Pennant Hills, Australia Excelsia College Full time

    **Permanent, full-time position with free onsite parking & close to public transport.**: - **$62,000 + super: a fantastic opportunity to perform a variety of tasks to maintain the cleanliness, functionality, and safety of Excelsia.**: - **Be an integral part of Excelsia’s life-transforming global Christian learning community.** **About the...

  • Customer Service Officer

    2 weeks ago

    Pennant Hills, Australia Ashdown Consulting Full time

    $38.40 p/h + super - 3 Month Contract - Pennant Hills **Customer Service Officer | 3 Month Contract | $42.62 p/h inc. Super** - $38.40 p/h + super - 3 Month Contract - Pennant Hills **About the Company** This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. We are...

  • Youth Voice Coordinator

    1 week ago

    West Pennant Hills, New South Wales, Australia The Y NSW Full time $60,000 - $80,000 per year

    Youth & GovernmentPermanent$70,000 FTE + Super, Benefits & PBI Packaging2-3 days per week, Hybrid - Pennant Hills OfficeReady to inspire the next generation?At The Y NSW, our team empowers and inspires young people, providing a safe space to grow and be heard. Join The Y to empower more children and young people with life and leadership skills in our...

  • Casual Receptionist

    4 days ago

    Pennant Hills, Australia Denton Clinical Psychology Full time

    **Junior Receptionist** **About Us** Denton Clinical Psychology is a private practice committed to providing high quality, evidence-based and compassionate therapy to our clients. We are seeking a friendly, efficient and reliable receptionist to join our team. This position would be on a casual basis and primarily for Tuesday, Wednesday, and Thursday...

  • Support Coordinator

    1 week ago

    Surrey Hills, Australia ONCALL Group Australia Full time

    2/660 Canterbury Road, Surrey Hills, VIC, Australia, 3127 - Full time **ONCALL Group Australia is a leading provider in Disability and Community Support Services. Our vision is to be nationally recognised as the leading integrated community service provider, empowering people to live their best lives.** We are seeking a motivated and compassionate Support...

  • Customer Service Officer

    4 days ago

    Pennant Hills, Australia Alexander Appointments Full time

    $30.33 per hour + Super | 35hours per week - NSW State Government | Pennant Hills Location - ASAP Start | Estimated 3-months temp assignment, strong potential to extend - **$30.33 per hour + Super | 35hours per week**: - **NSW State Government | Pennant Hills Location**: - **ASAP Start | Estimated 3-months temp assignment, strong potential to...

  • Support Coordinator

    1 week ago

    Seven Hills, Australia Ability Options Full time

    Comprehensive employee benefits, incl. $18,550 in NFP Salary Packaging - Permanent full-time role in the Western Sydney region - Partner with NDIS participants to provide tailored services **The Role** You will be responsible for supporting NDIS eligible participants with the management of their NDIS plan and budget. You will assist a team of Case...

  • Oshc Assistant Cooridnator

    4 days ago

    Pennant Hills, Australia Catholic Care DBB Full time

    From $33.46 per hour + salary packaging + leave loading + allowances - Be part of a brand-new service!! - Work Monday to Friday, 30 hours per week (before and after school care) **About the role** Our OSHC will be located on the beautiful grounds of St Agatha’s Catholic Primary School in Pennant Hills and is open from 7:00 am to 9:00 am in the mornings and...