Enquiry Support Coordinator

13 hours ago

Pennant Hills, Australia Catholic Care DBB Full time

$38.65 per hour + super + salary packaging options
- Permanent full-time position based in Pennant Hills
- Join a purpose driven organisation that changes lives every day

**Looking for more than just a job?**

At CatholicCare, we believe everyone deserves to feel safe, heard and supported. And that includes you.

We’re looking for an experienced customer service professional to be the warm, knowledgeable first voice people hear when they contact our agency. This is your chance to join a team that makes a real impact - every single day.

You’ll be part of a well-established and friendly Head Office team that fields a wide variety of enquiries - from families in crisis to people seeking disability supports, aged care, mental health services and more. We’re a trusted name in community services, and the work we do matters.

This is a permanent, full-time position based in our Pennant Hills office. Working hours are Monday to Friday 9am - 5pm. Due to nature of this role, no working from home options are available.

**What makes us different?**
**We don’t just provide services. We walk alongside people through some of the most challenging times of their lives. We’re one of the most respected agencies in the sector, with a reputation for innovation, compassion and reliability. When you join us, you’re not a cog in a call centre - you’re the critical first step in someone’s journey to safety, hope, and support.

**What you’ll do**:
You’ll be one of two full-time representatives in our small but busy enquiry support team, responding to a high volume of incoming calls with care and clarity.

Your role will include:

- Answering and managing calls through our CatholicCare Support Hotline.
- Offering a calm, empathetic and helpful response to a broad range of enquiries.
- Triaging and directing callers to the right service area.
- Accurately recording details and managing follow-ups via Salesforce CRM.
- Sending out resources, forms and information as needed.

**What we’re looking for**:

- Proven experience in a customer-facing role, ideally in a busy or complex environment (community services sector preferable, but not essential).
- A calm and confident phone manner, with excellent listening and communication skills.
- The ability to support people from all walks of life, including those in distress.
- Strong admin and tech skills - you’re comfortable navigating systems while talking.
- Adaptable, detail-focused and able to work both independently and as part of a close-knit team.
- Reliable and consistent - you understand how important it is to show up and support your team every day.

**Why choose CatholicCare?**

Please see here a video about what it means to work at CatholicCare. We also offer:

- Salary packaging to boost your take home pay
- Ongoing professional development and a workplace that genuinely cares about your wellbeing.
- An Employee Assistance Program offering free and confidential counselling and support.
- Free onsite parking.
- A paid CatholicCare Day every year to recharge.

We are a safe, respectful, and inclusive employer. **We welcome all applicants, regardless of their cultural background, gender, faith or disability.** Our organisation will accommodate any reasonable requests to support you to thrive during the recruitment process and beyond.

No recruitment agencies.

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