Customer Service Officer

4 days ago

Pennant Hills, Australia Alexander Appointments Full time

$30.33 per hour + Super | 35hours per week
- NSW State Government | Pennant Hills Location
- ASAP Start | Estimated 3-months temp assignment, strong potential to extend
- **$30.33 per hour + Super | 35hours per week**:

- **NSW State Government | Pennant Hills Location**:

- **ASAP Start | Estimated 3-months temp assignment, strong potential to extend**

**About the Company**
Our large NSW State Government client provides vital programs and services designed to help vulnerable children, young people, and their families, empowering them to live fulfilling lives and achieve their potential in inclusive communities.

**About the Role**
They are currently seeking Customer Service Officer to join their growing team located in Pennant Hills. This is an estimated 3-months temp assignment, strong potential to extend

Working within the Manager, you will be required to deliver a wide range of administration and business support assistance to meet organisational objectives.

In this role you will be responsible for but not limited to the following
- Reception duties including covering a busy switchboard
- Act as the first point of contact, delivering professional and empathetic customer service
- Answer customer enquiries, in a timely and accurate manner
- Inbox management, generating correspondence
- Distribution of incoming and outgoing mail
- Ordering stationery and maintaining office equipment
- Gather and collate information to support informed decision-making outcomes
- Preparation of documentation including subpoenas, correspondence, letters, presentation material and reports
- Fleet maintenance and management
- Complete financial administration duties including invoices and purchase orders
- Records and database management ensuring high integrity, accuracy and confidentiality
- Any adhoc duties related to the role

**About You**
To secure this opportunity you will have
- Reception, Administration or Business Support experience
- Previous experience working within a sensitive/complex environment advantageous
- Impeccable communication skills, both verbal and written
- Superior organisational skills with the ability to multi-task and prioritise competing deadlines
- Strong computer literacy and proficiency with MS Office suite, SAP and TRIM
- Flexibility to work Monday to Friday 9am-5pm
- Valid Working With Children’s Check (WWCC) and willingness to undergo a National Police Check
- Fully COVID Vaccinated or Medical exemption
- Ability to commence and commit to the duration of the assignment

**How to Apply**
**Only suitable applicants will be contacted**.

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