Account Manager

2 days ago

Surry Hills, Australia Ideagen Full time

About Us:
**Location - Australia**

**Function - Global Sales**

**Department - Digital Sales**

**Working Pattern - Hybrid**

**Benefits -**Benefits and Rewards**

**Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out.**

Ideagen is looking for a proactive **Account Manager** to nurture and grow relationships with our digital sales. You’ll own the customer journey—driving retention, expansion, and success—while collaborating across teams to deliver real value through our SaaS solutions. If you're passionate about strategic partnerships and helping SMEs thrive, we’d love to hear from you.

**Responsibilities**:

- Manage and grow mid-market client relationships, driving retention and revenue expansion.
- Own the full sales cycle—from onboarding to upselling and renewals.
- Keep your pipeline accurate and visible using Salesforce and HubSpot.
- Deliver tailored SaaS solutions through a consultative, data-driven approach.
- Identify growth opportunities and structure deals that deliver real value.
- Act as a trusted advisor, ensuring clients achieve success with Ideagen’s products.
- Stay ahead of product updates and industry trends to boost engagement and adoption.

Skills and Experience:

- You've led high-performing account management or customer success teams in B2B SaaS.
- You understand pricing strategy and renewal mechanics.
- You've upsold strategic services before - and you've got the numbers to prove it.
- You can hold your own in a room full of senior stakeholders.
- You're data-driven, commercially minded, and can cut through the noise**.**

**About Ideagen**

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen

**What is next?**

**#LI-HT1 #LI-Hybrid #LI-Fulltime #LI-Melbourne

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