Operations/administration Coordinator

1 day ago

Osborne Park, Australia The Trustee for Sumner trading trust Full time

At Perth Detailing Centre, we pride ourselves on delivering exceptional services in the field of Vehicle Detailing and Protection. As a leader in our industry, we are seeking a dynamic and highly organised individual to join our team in this newly created position as an Operations/Administration Coordinator. This role is pivotal in ensuring the seamless functioning of our operations department, contributing to overall efficiency, productivity, and client satisfaction.

**Responsibilities**:
As the Operations/Administration Coordinator, you will be responsible for:
**Team Support**:

- Assisting the sales team with incoming leads.
- Performing detailed quotes within our quoting system.
- Ensuring all team members are onboarded according to our HR system.
- Managing the flow of photo and video content between teams and the marketing department.

**Sales and Budget Management**:

- Collaborating with the Sales department to achieve monthly sales targets.
- Conducting regular team huddles to strategize and reach budget goals.

**Personnel Management**:

- Recruiting, selecting, training, and managing employees.
- Communicating job expectations, planning, monitoring, and reviewing job contributions.
- Coaching, measuring, and addressing employee performance.
- Ensuring a safe and healthy work environment and enforcing standards and procedures.

**Operational Excellence**:

- Implementing best practices and customer-centric standards.
- Analysing process workflow, space requirements, and equipment layout; implementing changes.
- Reviewing and approving operational invoices and ensuring timely payments.
- Overseeing vehicle inspections, quoting, time and motion, quality live scheduling, and stock management.

**Client Relations**:

- Managing relationships with key clients.
- Serving as the primary point of contact for customer issues, accidents, and mishaps on-site.
- Identifying and assisting the team in replicating the quality performance of the team.
- Proactively addressing and resolving problems and complaints, contributing to continuous improvement.

**Who You Are**:

- Confident and well-presented.
- Fluent in English, both spoken and written.
- Extremely well-organised with a problem-solving mindset.
- Positive attitude and conflict management skills.
- Good time management and dependability.
- Computer literate, CRM experience preferred.
- Experience in scheduling is a plus.
- Deadline-oriented with strong reporting skills.
- Car/caravan enthusiast is advantageous

**What We Offer**:
In return for your dedication and contributions, we offer:

- Discounted detailing and protection services for your car.
- Team bonding nights and a great team environment.
- Hot/cool drinks and snacks in the staff room.
- A family-like working environment.
- Continuous training and development opportunities.
- Uniform provided.

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00 - $65,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Fixed shift
- Monday to Friday

Ability to commute/relocate:

- Osborne Park, WA 6017: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Administration: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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