Customer Service

3 days ago

Wetherill Park, Australia Protech Warehousing & Manufacturing Full time

Are you passionate about delivering top-notch customer service? Do you have a knack for resolving complex issues? If so, we have the perfect opportunity for you

As our **Customer Service & Warranty Escalations Team Member**, you will liaise with customers and other departments, investigating, researching and assessing warranty cases at the escalated stage. Ensuring that customer concerns are resolved to company standards.

**ABOUT THE ROLE**
- 9.00am to 5.30pm
- Monday to Friday
- Permanent Fulltime
- In the furniture industry

**KEY RESPONSIBILITIES**
- Work closely within a team of 8 to resolve warranty cases
- Work with other departments to reach resolutions
- Ensure seamless customer service and support

**EXPERIENCE REQUIRED**
- Customer service experience in an office-based role needed
- Excellent communication & customer service skills
- Strong problem-solving skills and the ability to handle challenging situations with ease
- Great attention to detail
- A technical and inquisitive mindset
- Ability to investigate warranty cases, and research product information
- Full working rights

**BENEFITS**
- Job security at a publicly listed company trading for over 60 years and continuing to grow
- Free onsite parking down a private driveway
- Close to M7 motorway
- Monday to Friday only
- A friendly and approachable office and management
- Monthly free team lunch

**Job Types**: Full-time, Permanent

Pay: $60,000.00 - $65,000.00 per year

Schedule:

- 8 hour shift
- Day shift

**Experience**:

- Customer service: 2 years (preferred)
- Call centre: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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