Internal Sales and Support

1 week ago

North Melbourne, Australia Locksmiths Nominees Pty Ltd Full time

**Introduction**:
Why work at LSC?
Our recent employee engagement survey illustrated why you should join us:

- 96% expressed medium to high levels of job satisfaction
- 96% said that they feel a sense of loyalty to their co-workers and LSC
- 93% of employees polled said they would recommend LSC as a great place to work, and we hope you might too.
- 85% told us that they find their work challenging and interesting

At LSC, we are proud to be the go-to, complete solution provider for Australian and New Zealand security professionals. We are an Australian, family-owned business where our employees and our clients are all part of our extended family.
Australian owned, and with almost a century of experience behind us, LSC is a family owned and operated business. Our employees and our clients are all part of our extended family, and we’re always ready to have a chat and lend a hand.
So, if you have what it takes to help LSC continue its legacy of incomparable service and support, we would love to welcome you to our family.
**Description**:
About you
In this role, your broad responsibilities will include
- Provide product-specific quotations and support for the LSC sales team and customers.
- Increase sales through relationship building and promotion of LSC products and services.
- Build customer support and loyalty by producing continuous and high-level customer service.
- Identify sales opportunities by suggesting new/alternative products.
- Undertake repairs and/or modifications to electronic security products returned to LSC.

**Skills and Experiences**:
To be successful in the role you will possess the following
- Willingness to help and can-do attitude.
- A minimum of 3 years experience as Internal/Sales support within the electronic security industry is desirable.
- Commitment to high-quality customer service principles.
- A good telephone manner, demonstrated patience with customers and the ability to understand problems communicated by telephone, and the capacity to clearly articulate solutions by phone to customers who may have mínimal levels of computer literacy.
- Proven ability to analyse electronic/ mechanical problems quickly, and efficiently and to propose solutions.
- A demonstrated ability to organise their own time efficiently and can work to deadlines and established targets.
- Computer literate, with excellent skills in Microsoft Word, Excel, Access, and Outlook.

**Benefits**:

- Employee Assistance Program - support and assistance for you and your partner at those times in life when you need it most.
- Access to exclusive discounts through our employee benefits platform.
- A diverse team that's committed to creating an inclusive environment for everyone.
- Onsite FREE parking.

Recruitment Agencies - thank you for thinking of us, however we do endeavour to fill our opportunities through direct channels wherever possible. If we find that we do need agency assistance, we will be in touch.

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