Internal Sales

Are you a motivated and customer-focused sales professional with a passion for the caravan and leisure industry?

Do you thrive in a fast-paced retail environment where no two days are the same?

Join a leading name in the Australian caravan and recreational vehicle sector and play a pivotal role in helping our customers find their dream lifestyle on wheels.

About the Company

We are a proudly Australian-owned business and a trusted name in the caravan and RV retail space. Known for quality products and great customer service, we're continuing to grow and expand across the country.

Our team shares a passion for outdoor living and helping others enjoy the lifestyle that comes with it.

As part of our continued growth, we're looking for a motivated and customer-focused Internal Sales & Customer Service Officer to join our retail team.

About the role

You will be the first point of contact for prospective and returning customers. This is a hands-on, customer-facing role requiring strong product knowledge, a consultative sales approach, and a genuine passion for helping people explore the great outdoors.

You'll work closely with internal departments to ensure a smooth and enjoyable customer journey from inquiry to delivery — and beyond.

This full-time role is based in the South-Eastern Suburbs of Melbourne and operates on a rotating roster, Monday to Saturday (5 days per week / 38 hours). You'll be part of a supportive team environment where no two days are the same — and your efforts make a real difference to our customers' journeys. Immediate start available for the right candidate.

What you'll be doing

• Provide high-quality customer service in person, over the phone, and via email
• Manage retail sales enquiries, prepare quotations, and process orders accurately
• Assist customers throughout the full sales process — from initial enquiry to order fulfilment
• Maintain strong product knowledge across a wide range of caravans and RV accessories
• Accurately complete all sales and service documentation and maintain detailed customer records
• Support showroom presentation, merchandising, and assist walk-in customers
• Coordinate with production, logistics, and aftersales teams to ensure a seamless customer experience
• Identify and act on opportunities to cross-sell and upsell products and services
• Build lasting customer relationships that encourage repeat business and referrals
• Contribute to the development of sales strategies and continuous improvement initiatives
• Assist with promotions, retail events, and stock display management
• Provide general administrative support to the sales team as required

What we're looking for

• Minimum 2+ years' experience in a sales or customer service role — experience in the caravan, automotive, marine, or retail sectors is highly desirable
• Strong communication and interpersonal skills, with the ability to build genuine rapport with customers
• Proven ability to close sales, meet targets, and thrive in a consultative sales environment
• Highly organised, detail-oriented, and capable of managing multiple priorities in a fast-paced setting
• Problem-solving and decision-making skills, with the confidence to think on your feet
• Comfortable using CRM systems, POS software, and the Microsoft Office suite
• A team player with a positive, can-do attitude and a willingness to go the extra mile
• A genuine passion for delivering outstanding customer service and contributing to business growth
• Knowledge of, or interest in, caravans, RVs, or the outdoor lifestyle is a strong advantage

• Competitive Salary + Incentives
• Career Development & Growth Opportunities
• Supportive & Friendly Team Environment
• Employee Wellbeing Programs