Service Manager

1 week ago

Brisbane, Australia Rentokil Initial Full time

Initial Hygiene has an excellent opportunity for a Service Manager - Install to join our team in Brisbane. Initial Hygiene is a division of Rentokil Initial and has been offering hygiene solutions to businesses for over 40 years.
Reporting to the Operations Manager, you will be responsible for leading, managing and developing a team of Service Technicians to ensure quality delivery of service and customer satisfaction.
The main duties for this role will include, but not be limited to:

- Supervise, develop and coach a team of Service Technicians
- Conduct & participate in monthly team and safety meetings
- Conduct regular site quality audits
- Inducting and training new staff members to the team
- Managing and reviewing service runs
- Administration related to servicing activities
- Managing customer feedback
- Covering service runs for Technicians when required
- Ongoing performance management
- Controlling service costs for your area
- Participate in regular stock takes and maintain strong stock controls

**Requirements**:

- 3+ years in leading and managing teams
- Previous end to end recruitment, selection and performance management experience
- Excellent customer service skills and negotiation skills
- Excellent communication skills, both written and verbal
- Ability to work well under pressure and meet KPI's
- Time management skills
- Strong problem solving skills with the ability to think outside the box
- A current Australian Driver's licence is essential

The safety and wellbeing of our colleagues, our customers and our communities are priorities for us, and given that most of our roles are customer facing roles, we insist on full vaccination (boosters may be a requirement in some states) by all our colleagues against COVID-19.
You will receive a competitive salary package + bonus structure, fully maintained company vehicle, mobile phone, and company uniform. If you're looking for a role where there are no two days the same then we want to hear from YOU
At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

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