Head of IT Services

4 days ago


Brisbane, Australia Mercy Community Service Full time

**About the role**

Mercy Community has an exciting opportunity for a **Head of IT Services**to**join our Corporate Services Team on a **permanent full-time** basis. This role can be based at either our Head Office at **Nudgee** or at our regional site in **Rockhampton**.
- Reporting to the Chief Financial Officer this position is responsible for leading the Information Technology department for end-to
- end service delivery of technology solutions and infrastructure. As a key member of the Senior Leadership Team, you will be dealing with a variety of stakeholders both internal to the organisation and external vendor relationships. You will be supported by an IT team across different sites. You will provide advice and shape the direction of IT solutions, supporting the delivery of strategic initiatives. This is an exciting time to join Mercy Community as we introduce a new strategic plan with our IT strategy forming an integral part of this. You will have the opportunity to have a significant impact on our organisation as well as the customers we serve in the community. _

**Salary commensurate with experience plus superannuation and generous salary packaging available.**

**This role involves but not limited to -**
- Overseeing ITIL based service management processes
- Ensuring SLAs and KPIs are met across all IT systems and services
- Implementing security measures to protect the organisation from cyber threats and vulnerabilities
- Management of IT vendor agreements ensuring KPIs are met
- Lead initiatives to integrate digital technologies into business processes, enhancing efficiency
- Building and developing BI and analytic capabilities to support delivery of business initiatives
- Lead a high performing customer centric IT team

**About you**

We are looking for an experienced Head of IT Services, with a collaborative mindset and a focus on partnering across the organisation to put in place end-to-end technology infrastructure and solutions to support our strategic goals. You should be focused on making an impact with the ability to role model our organisational mission and values. Specific requirements are:

- Tertiary qualification in Computer Science or a related field
- 7+ years’ experience working in a mid-to-senior level capacity in an IT department.
- Strong understanding of IT systems, infrastructure, networking, security, and cloud computing.
- Proven ability to lead, motivate, and manage a team of IT professionals.
- Excellent communication and interpersonal skills to effectively communicate with technical and non-technical audiences.
- Strong analytical and problem-solving skills to identify and resolve complex IT issues.
- Experience in managing IT projects from initiation to completion.
- Ability to manage IT budgets and financial resources effectively

**Why Mercy Community**

Mercy Community is a Catholic not-for-profit organisation that provides a range of aged care and community services. All our work is driven by our core values of Compassion, Integrity, Dignity & Empowerment.

Being part of the Mercy Community team, means you have access to some fantastic benefits, such as:

- Increase your take home pay through the use of generous salary packaging - up to $18,550 per annum of your salary is available as a tax-free component
- Pay for your Queensland Blue Card and NDIS Worker Screening Card when you need - saving you up to $144 if you need both cards
- Provide you and your immediate family free, professional and confidential counselling services through our Employee Assistance Program
- Free annual influenza and/or other vaccination reimbursements
- Mercy Community is a Circle Back Initiative Employer and commit to respond to every applicant._



  • Brisbane, Australia Port of Brisbane Full time

    Port of Brisbane Closing date: 01/08/2025 - Key leadership role within Port Operations - Fast paced and dynamic environment with a significant impact on the Queensland economy - Provide strategic direction whilst ensuring safe, efficient and effective operations - Attractive remuneration package including generous leave allowances **Ready for the best...


  • Brisbane, Queensland, Australia Department of Education Full time $98,765 - $123,456 per year

    Lead a distinctive and community-focused school in Queensland's rural education landscape.A permanent appointment is available for a Head of Special Education Services to join Haigslea State School, commencing 20 October 2025.Mossman State High School is seeking a passionate and experienced leader to champion inclusive education as Head of Special Education...


  • Brisbane, Queensland, Australia Department of Education Full time $104,000 - $160,000 per year

    The Head of Special Education Services is an integral member of the leadership team, working collaboratively with students, staff, families, and community organisations. In addition to a teaching role, they will liaise with support staff and external agencies to ensure the best possible outcomes for all students.This role offers a unique opportunity to make...

  • Head of Operations

    2 days ago


    Brisbane, Australia Xenco Services Full time

    **About us** At Core Crew, our team are operational leaders in the resources industry with experience across all facets of operational and executive management. Our approach is grounded in proven methods, offering managed solutions to the resources and mining industry to solve complex operational challenges. We have industry experience in fully outsourced...

  • Head of Campus

    4 weeks ago


    Brisbane, Queensland, Australia Department of Education Full time

    Head of Campus (Level 5) - Pallara State School, EducationPallara State School is offering an exciting opportunity for a Head of Campus to join our team, commencing Term 4, 2025. This is an ideal role for an experienced leader who is passionate about fostering student success, supporting staff development, and building strong partnerships with families and...

  • Head of Campus

    4 weeks ago


    Brisbane, Queensland, Australia Department of Education Full time

    Head of Campus (Level 5) - Pallara State School, EducationPallara State School is offering an exciting opportunity for a Head of Campus to join our team, commencing Term 4, 2025. This is an ideal role for an experienced leader who is passionate about fostering student success, supporting staff development, and building strong partnerships with families and...

  • Head of Department

    5 days ago


    Brisbane, Queensland, Australia Department of Education Full time $120,000 - $180,000 per year

    Kenmore South State School is now accepting applications for a motivated, enthusiastic, and innovative individual to join our leadership team as Head of Department (Curriculum). This temporary full-time position commences on 7 October 2025. As the Head of Department (Curriculum), you will lead the school's curriculum focus in alignment with schooland...

  • Head of Department

    3 days ago


    Brisbane, Queensland, Australia Department of Education Full time $120,000 - $140,000 per year

    Runcorn State High School is seeking a creative, motivated, and proactive leader to join us as Head of Department - English, overseeing the English and Languages curriculum. In this role, you will lead the development and delivery of innovative programs aligned with both departmental and school initiatives. You will also oversee the EALD program, ensuring...

  • Head of Department

    4 weeks ago


    Brisbane, Queensland, Australia Queensland Department of Education Full time

    OverviewCannon Hill State School is seeking a dynamic and dedicated Head of Department (Curriculum) to join our team. In this leadership role, you will drive curriculum development aligned with school and departmental priorities, support the implementation of the State Schools Division's vision, enhance the quality of teaching and learning, and foster strong...

  • Head of Department

    4 weeks ago


    Brisbane, Queensland, Australia Queensland Department of Education Full time

    OverviewCannon Hill State School is seeking a dynamic and dedicated Head of Department (Curriculum) to join our team. In this leadership role, you will drive curriculum development aligned with school and departmental priorities, support the implementation of the State Schools Division's vision, enhance the quality of teaching and learning, and foster strong...