Facilities Manager

2 days ago

Brisbane, Australia Parliamentary Service Full time

Using a flexible and innovative approach, the key responsibilities of the Facilities Manager include the management and continuous improvement of the ServiceNow System and successful delivery of the Maintenance Strategy to ensure a high quality of service is consistently provided to our customers; compliance with ISO standards (9001, 14001 and 45001) is maintained and a yearly Occupiers Statement is received.

**Responsibilities**:

- Manage Maintenance Strategy planning and programming for prescribed maintenance, service and activities, in line with legislative obligations and operations including maintenance and updating of all necessary input data and output reports ensuring that all KPI's are met, best possible value for money and Whole of Life (WOL) asset outcomes.
- Manage and report on ServiceNow compliance and actively encourage Property Services staff to utilise the system effectively, providing mentoring, guidance, support and training as required.
- Provision of technical and management service support to QPS including the development of technical reports
- Manage expenditure and costs to meet agreed budget targets. Support the Manager, Precinct Services with annual budget developments.
- Provide feedback to management on any failures to deliver services or risks to QPS reputational or commercial position. Report risks and opportunities for input into budget forecasts.
- Develop appropriate scopes of works and contract documentation to all Service Contracts in accordance with the QPS Procurement Policy.
- Schedule and supervise Service Contracts to ensure that they are performed to the levels and for the frequencies as set out in the individual Service Contract, including scheduling and supervision of essential services and other statutory maintenance inspections and certifications.
- Monitor and measure ad-hoc contractor performance and promote continuous improvement using KPI assessments and analysis, customer surveys and contractor performance interviews.
- Provide visible mentoring and leadership, holding team members accountable to performance standards, managing, understanding and addressing any underperformance appropriately.
- Foster and maintain positive working relationships with clients, contractors, suppliers and consultants.
- Manage internal and Member relationships to a high standard ensuring that the appropriate level of follow-up is conducted and communication is delivered with a customer service mindset.
- Operate in accordance with the Parliamentary Service Values, enabling a cohesive and positive working environment.

Applications should include a cover letter and resume only. Responses to selection criteria are not required.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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