Customer Solutions Consultant

2 weeks ago

Brisbane Central Business District, Australia HAYS Full time

Assist the leading provider of integrated services in ANZ and receive a variety of employee benefits

**Your new company**

Our client’s purpose is to create and sustain the modern environment by building trusted relationships with our customers. In addition, they are the leading provider of integrated services in Australia and New Zealand. They provide a variety of employee benefits including the opportunity to fully work from home. With this, they are seeking for a proactive customer solution consultant to join their Defence contact centre.

**Your new role**

As a customer solution consultant, you will report to the centre team leader. Providing customer service support to the internal and external stakeholders, across the Defence EMOS contract in the delivery of base services will be your main role.

Other key responsibilities:

- Initial assessment of scope of request or call and raising new work and service orders
- Raising docket related purchase orders for trades
- Add notes to service requests such as when trades are on site or have completed jobs
- Support and contribute to our commitment to continuous quality improvement
- 2pm - 10pm working hours, weekend shift on occasion

**What you'll need to succeed**

To be considered for this role, you will have some experience either in a Contact Centre, Customer Service or Administration role. We are looking for positive and proactive professionals to compliment the team.

Other skills and experience we require include:

- A customer-centric approach
- Ability to learn and navigate multiple systems
- An eye for detail
- A positive attitude, self-motivated, you strive to achieve results and embrace feedback
- Computer literacy with some experience in MS Office suite
- Excellent verbal and written communication skills

**What you'll get in return**

You will receive an appealing rate of $33 per hour + Super and an ongoing temporary role, with long term scope. To support a healthy work/ life balance the client is offering the opportunity to fully work from home and provide parking on side

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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