Customer Solution Specialist

4 days ago

Sydney Central Business District, Australia HAYS Full time

CUSTOMER SERVICE ROLE IN A BIG4BANK, CBD LOCATION WITH WFH FLEXIBILITY. PAYING $67K + SUPER.
**Your new company**
Joining one of Australia's Big4Banks you are guaranteed a world of opportunity, learning and development. With fantastic support networks and unparalleled guidance from the wider team, this is a great opportunity to enter the world of banking and finance.

**Your new role**
In your role as a Customer Solution Specialist is to retain and increase loyalty of customers. Deliver on customer promises by adopting a positive relationship-based, customer centric approach that demonstrates passion for resolving customer enquiries, complaints and concerns using both reactive and proactive retention methods. Identifies root cause of customer cancellation requests and/or complaints and delivers solutions in line with general advice that are relevant to the customer’s expectations.

**What you'll need to succeed**
- Previous customer retention and Contact Centre experience is desired
- Previous tele-sales experience (not essential)
- Financial services or general insurance experience within a call centre environment (preferred)
- Excellent written and verbal communication skills (preferred)
- The ability to build rapport, utilise negotiation and objection handling skills in customer interactions in order to retain at risk customers. (preferred)
- Proven experience in fast pasted working environments, preferably in sales, complaints or resolution teams (preferred).

**What you'll get in return**
Fantastic growth, development and training opportunities that stem across the whole bank. Great leadership team who value and listen to where you want to progress to from the very start of your contract

Predominantly WFH (only coming to the office once or twice a month) with all WFH equipment supplied

Opportunity to kick-start your career in one of Australia's biggest bank

**What you need to do now**

**LHS 297508** #2669062

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