Ndis Service Delivery Manager

2 days ago

Melbourne, Australia Alaska Care Pty Ltd Full time

Welcome to Alaska Care

We aim to improve the quality of life for the people in need. We realise every individual has different needs and goals. We listen to your needs and goals and work closely with you providing our tailored services just for you. Our focus is on incorporating a multicultural environment to develop equality among all participants. Our highly skilled supporters focus on providing you with a high standard of care that you need.

ABOUT THE ROLE

Alaska Care has an exciting opportunity for a part time Service Delivery Manager to WFH (work from home).

Your responsibilities will include:

- Managing, coaching, and motivating a progressive and passionate team who are consistently striving to deliver the highest standards of service.
- Engage and support our frontline leaders.
- Day to day management of NDIS services and business operations, ensuring efficient, safe and high quality of client support and services.
- Support workers recruitment and workforce scheduling and planning.
- The manager will develop networks and relationships with key organisations and stakeholders in the Disability services space.
- Primary point of contact for participant intake, leading the support service delivery team and client outcomes, whilst liaising with the Clinical Care Manager. This includes managing client’s enquiries, complaints, and feedback.
- Providing leadership in the development of SIL quotes and rosters of care.
- Ensure compliance with policies, procedures, and systems.
- Build and maintain a viable and stable customer base.
- Assessing client needs, recommending, and explaining the relevant NDIS services offered

ABOUT YOU
- You will have an energetic leadership style, with an assertive and organised approach
- Ability to work and thrive under pressure
- Be able to manage staff performance and have those ‘difficult’ conversations including conflict resolution and problem solving.
- Have exceptional knowledge of the Disability Services Industry (DFFH AND
- NDIS)
- Have outstanding written and communication skills including a medium to high level of IT software knowledge
- Clear understanding of complex behavioural and medial supports and restrictive practice frameworks.
- A tertiary qualification in Social Work or other relevant area will be highly regarded

WHY CHOOSE US?

We’re a family-owned business
We encourage curiosity, boldness, and individuality.
We celebrate personal growth, learning and openness in everything we do.
We take action to improve and reflect.
We know that magic happens when we combine our diverse experiences, cultures, identities, views, self-expression, and abilities.
Our wins are celebrated, our leaders are visible and accessible, and we provide ongoing professional development opportunities for all employees.

Our commitment to inclusion and diversity is constantly evolving, we know that varied teams improve the service we offer our clients, their teams, and stakeholders. That’s why when you join us, we just want you to be yourself

Contact us today:

- Tel: 0411 403 954
- Level 3, 480 Collins Street Melbourne Vic 3000

**Job Type**: Part-time
Part-time hours: 15-20 per week

**Salary**: From $25.33 per hour

**Benefits**:

- Referral program
- Work from home

Schedule:

- Shift work

Supplementary Pay:

- Annual bonus
- Bonus
- Commission
- Performance bonus
- Quarterly bonus

Work Authorisation:

- Australia (preferred)

  • Ndis Service Delivery Manager

    5 days ago

    Melbourne, Australia Care I Wish Full time

    **About Us** **Care I Wish** is a registered NDIS provider that prides itself on its professional and diligent approach to giving support that is the best standard of service in the industry. We work with participants in formulating a goals approach strategy to their development, which is enshrined in their support plan. Our disability support workers aim...

  • Ndis Service Manager

    1 week ago

    Melbourne, Australia Sustain Care Pty Ltd Full time

    **The Opportunity** Join Sustain Care as an NDIS Service Manager and play a pivotal role in our growth and success! The Service Manager at Sustain Care is responsible for overseeing the day-to-day operations, driving business growth, and ensuring high-quality service delivery to NDIS participants. This role combines operational management with strategic...

  • Service Delivery Manager

    3 days ago

    Melbourne, Australia Care.Live.Smile Full time

    **Service delivery manager - SIL NDIS accommodation.** **Location Melbourne** **Full-time position, $95k-100k** We are a fast-growing NDIS registered provider specialising in SIL accommodation located in Melbourne. We are looking for our next leader to join an organisation who actively supports professional development. You will need to be passionate...

  • Ndis Manager

    4 days ago

    Melbourne, Australia Dash Group Full time

    Make a meaningful impact in the lives of individuals with disabilities - Professional development and training opportunities - Collaborative and supportive work environment **NDIS Manager** Are you passionate about making a positive impact in the lives of individuals with disabilities? Are you a strategic thinker with excellent leadership and management...

  • Ndis Delivery Consultant

    1 week ago

    South Melbourne, Australia HCPA Full time

    Seeking an expert in NDIS service provision - $90k p/a + super + commissions + hybrid - Enjoy HCPA's unmatched work culture - “Making all forms of healthcare as accessible as water.”_ **About the Role**: Join our energetic team at Healthcare Providers Association in South Melbourne! We’re looking for someone who is an expert in NDIS service...

  • NDIS Service Delivery Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeRelationship Full time $60,000 - $80,000

    About the RoleWe are seeking a motivated and empathetic NDIS Relationship Manager to join our organization.This is a permanent, full-time opportunity based out of Melbourne with work-from-home flexibility and travel to visit clients as required.Manage a meaningful caseload of NDIS participants – tailor services to meet their needs, goals, and...

  • Ndis Client Services Officer

    5 days ago

    Melbourne, Australia Primal Care Support Services Full time

    **Primal Care Support Services** is a registered NDIS provider in Victoria, providing an extensive range of support for people that live with disabilities to live great and fulfilling lives. The **Client Service Officer** plays an important support role for the delivery of our NDIS participant services and ensures our participants receive an exceptional...

  • Ndis Business Manager

    7 days ago

    Melbourne Western Suburbs, Australia Amari Services Full time

    **Title**: NDIS Business Manager **Employment Type**: Full-time (38 hours per week) **Reports To**: Directors (2) **Direct Reports**: Approximately 20 systematic and ad hoc casual disability support workers **Location**: Western Suburbs of Melbourne (primarily work-from-home) **ABOUT AMARI SERVICES** Amari Services is a registered NDIS provider offering...

  • Ndis Support Services Team Leader

    2 weeks ago

    Melbourne, Australia Peninsula Health Full time

    Location: Melbourne | Southern Metropolitan Job type: Part time Organisation: Peninsula Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Finance, Health and Allied Health, Human Resources, IT and Telecommunications, Other, Medical Reference: 34064 **- Immerse yourself in an inclusive, diverse and supportive culture** -...

  • Service Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $200,000 - $220,000

    Senior Operations Leadership RoleThis is a unique opportunity to lead and shape service delivery at a leading homecare provider, where care is personal and relationships truly matter. You will oversee a dedicated team providing in-home support to clients across Melbourne's North and Northwest.You will play a key role in the company's future, helping to grow...