Ndis Business Manager

**Title**: NDIS Business Manager
**Employment Type**: Full-time (38 hours per week)
**Reports To**: Directors (2)
**Direct Reports**: Approximately 20 systematic and ad hoc casual disability support workers
**Location**: Western Suburbs of Melbourne (primarily work-from-home)

**ABOUT AMARI SERVICES**

Amari Services is a registered NDIS provider offering various services to people with disabilities, including household tasks, yard maintenance, Support Work and Support Coordination. We are passionate about improving the lives of people with disabilities and their families. We are committed to delivering high-quality, individualised services that enhance quality of life.

**PURPOSE OF THE POSITION**

The NDIS Business Manager oversees Amari Services' daily operations, including:

- **Independent Service Delivery (approx. 25 hours per week)** - Providing direct services to NDIS participants.
- **Team Support & Leadership (approx. 8 hours per week)** - Supporting and managing disability support workers.
- **Marketing and Business Development (approx. 2.5 hours per week)** - Driving client engagement and company growth.
- **Compliance, Process Design, Refinement, and Documentation** **(approx. 2.5 hours per week)**- Ensuring service efficiency and compliance.

**KEY RESPONSIBILITIES**

**1. Service Delivery (25 hours per week)**
- Provide various NDIS services, including Support Coordination, Capacity Building, and Community Access Support Work.
- Develop and implement individualised support plans based on participant goals.
- Monitor, review, and adjust participant progress and support strategies.
- Maintain accurate service delivery records and ensure compliance with NDIS requirements.
- Liaise with participants, families, and external stakeholders to support goal achievement.

**2. Team Support and Leadership (8 hours per week)**
- Supervise, mentor, and support disability support workers to ensure quality service delivery.
- Conduct team meetings, training sessions, and professional development programs.
- Ensure the availability of necessary equipment and supplies for service delivery.
- Provide debriefing and support for staff managing complex client needs and incidents.
- Assist with staff onboarding and ensure adherence to Amari Services’ values and protocols.

**3. Marketing and Business Development (2.5 hours per week)**
- Develop and implement marketing strategies to attract new clients.
- Manage the company’s social media presence, including content creation and community engagement.
- Write blog posts, website content, and newsletters to promote services.
- Conduct market research to identify trends and opportunities for growth.
- Identify and pursue new business opportunities, including partnerships and referrals.

**4. Compliance, Process Design, Refinement, and Documentation (2.5 hours per week)**
- Regularly review, refine, and document operational processes to enhance efficiency.
- Develop and implement new processes aligned with NDIS best practices.
- Ensure that all processes comply with NDIS Quality and Safeguarding Standards.
- Maintain comprehensive procedural documentation for internal use.

**KEY PERFORMANCE INDICATORS (KPIs)**
- Maintain an active caseload and achieve positive participant outcomes.
- Ensure all team members receive regular support and training.
- Contribute to an increase in NDIS service hours and overall revenue.
- Maintain compliance with NDIS regulations and ensure accurate record-keeping.
- Provide timely and accurate reporting to the Director.

**REQUIRED SKILLS AND EXPERIENCE**

**Essential**:

- Minimum 3 years' experience as a Support Coordinator.
- Strong understanding of the NDIS framework, funding categories, and service agreements.
- Excellent communication, interpersonal, and writing skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong organisational and time management skills.
- Experience with CRM & HR systems such as ShiftCare, BrightHR, ActiveCampaign.
- Tertiary qualification in Disability, Community Services, Business, or a related field.

**Desirable**:

- Experience as a Support Worker.
- Experience in team leadership or supervision.
- Background in marketing, SEO, or social media management.

**OTHER REQUIREMENTS**
- NDIS Worker Screening Check
- Police Check & Working with Children Check
- Reliable internet connection and willingness to use own phone/laptop initially (company to provide after probation period)

**Job Types**: Fixed term, Casual
Contract length: 12 months

Expected hours: 25 - 38 per week

**Benefits**:

- Employee mentoring program
- Professional development assistance
- Travel reimbursement
- Work from home

Schedule:

- Monday to Friday

**Education**:

- Certificate I - IV (required)

**Experience**:

- Support Coordination: 3 years (preferred)

Work Authorisation:

- Australia (required)

**Location**:

- Melbourne Western Suburbs VIC (preferred)

Work Location: Remote