
Ndis Service Manager
1 week ago
**The Opportunity**
Join Sustain Care as an NDIS Service Manager and play a pivotal role in our growth and success The Service Manager at Sustain Care is responsible for overseeing the day-to-day operations, driving business growth, and ensuring high-quality service delivery to NDIS participants. This role combines operational management with strategic business development to support the company's growth and maintain compliance with NDIS regulations.
**Key Responsibilities**
**1. Client Management**:
- Oversee client intake processes, including initial assessments and goal setting
- Ensure personalised care plans are created and regularly reviewed
- Manage communication with clients, their families, and other stakeholders
**2. Business Development**:
- Identify and pursue new business opportunities within the NDIS framework
- Build and maintain relationships with stakeholders, including support coordinators, healthcare providers, and community organisations
- Represent Sustain Care at industry events, expos, and networking opportunities
**3. Operations Management**:
- Coordinate staff rosters and manage day-to-day operations
- Implement and maintain quality management systems
- Ensure compliance with NDIS regulations and standards
**4. Financial Management**:
- Oversee invoicing and ensure timely billing
- Monitor budgets and financial performance
- Identify areas for cost optimisation and efficiency improvements
**5. Team Leadership**:
- Supervise and support staff in service delivery
- Facilitate ongoing training and professional development
- Foster a positive and participant-focused organisational culture
**6. Strategic Planning**:
- Contribute to the development of Sustain Care's strategic goals
- Analyse market trends and adapt services to meet changing participant needs
- Provide regular reports and insights to senior management
**Qualifications and Skills**
- Extensive knowledge of the NDIS and disability sector
- 5+ years of experience in business development or operations management, preferably in the healthcare or disability services sector
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Analytical skills for data-driven decision making
- Proficiency in relevant software and NDIS management systems
This role requires a dynamic individual who can balance strategic thinking with hands-on operational management to drive Sustain Care's growth and ensure exceptional service delivery to our participants.
**Job Types**: Full-time, Part-time
Pay: $35.00 - $42.00 per hour
Expected hours: 23 - 38 per week
Schedule:
- No weekends
Supplementary Pay:
- Performance bonus
Ability to commute/relocate:
- Melbourne VIC 3000: Reliably commute or planning to relocate before starting work (preferred)
Licence/Certification:
- Working with Children Check (preferred)
- NDIS Worker Orientation Module (preferred)
Work Authorisation:
- Australia (required)
Work Location: In person
Expected Start Date: 03/03/2025
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