Ndis Service Manager

5 days ago

Melbourne, Australia Sustain Care Pty Ltd Full time

**The Opportunity**

Join Sustain Care as an NDIS Service Manager and play a pivotal role in our growth and success The Service Manager at Sustain Care is responsible for overseeing the day-to-day operations, driving business growth, and ensuring high-quality service delivery to NDIS participants. This role combines operational management with strategic business development to support the company's growth and maintain compliance with NDIS regulations.

**Key Responsibilities**

**1. Client Management**:

- Oversee client intake processes, including initial assessments and goal setting
- Ensure personalised care plans are created and regularly reviewed
- Manage communication with clients, their families, and other stakeholders

**2. Business Development**:

- Identify and pursue new business opportunities within the NDIS framework
- Build and maintain relationships with stakeholders, including support coordinators, healthcare providers, and community organisations
- Represent Sustain Care at industry events, expos, and networking opportunities

**3. Operations Management**:

- Coordinate staff rosters and manage day-to-day operations
- Implement and maintain quality management systems
- Ensure compliance with NDIS regulations and standards

**4. Financial Management**:

- Oversee invoicing and ensure timely billing
- Monitor budgets and financial performance
- Identify areas for cost optimisation and efficiency improvements

**5. Team Leadership**:

- Supervise and support staff in service delivery
- Facilitate ongoing training and professional development
- Foster a positive and participant-focused organisational culture

**6. Strategic Planning**:

- Contribute to the development of Sustain Care's strategic goals
- Analyse market trends and adapt services to meet changing participant needs
- Provide regular reports and insights to senior management

**Qualifications and Skills**
- Extensive knowledge of the NDIS and disability sector
- 5+ years of experience in business development or operations management, preferably in the healthcare or disability services sector
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Analytical skills for data-driven decision making
- Proficiency in relevant software and NDIS management systems

This role requires a dynamic individual who can balance strategic thinking with hands-on operational management to drive Sustain Care's growth and ensure exceptional service delivery to our participants.

**Job Types**: Full-time, Part-time

Pay: $35.00 - $42.00 per hour

Expected hours: 23 - 38 per week

Schedule:

- No weekends

Supplementary Pay:

- Performance bonus

Ability to commute/relocate:

- Melbourne VIC 3000: Reliably commute or planning to relocate before starting work (preferred)

Licence/Certification:

- Working with Children Check (preferred)
- NDIS Worker Orientation Module (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 03/03/2025

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