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Ndis Service Delivery Manager

2 weeks ago

Melbourne, Australia Care I Wish Full time

**About Us**

**Care I Wish** is a registered NDIS provider that prides itself on its professional and diligent approach to giving support that is the best standard of service in the industry. We work with participants in formulating a goals approach strategy to their development, which is enshrined in their support plan. Our disability support workers aim to reach the goals set out in that plan to ensure participants develop to their full potential.

**Care I Wish Values**

**Winsome**:

- Our disability support workers provide services with winsome smiles and personalities.

**Independence**:

- We believe in celebrating small wins, empowering participants and balancing risks.

**Safety**-Providing secure environment to our participants and employees.

**Honesty**:

- Honesty empowers us to develop consistency in how we present facts.

Our strong focus is that our employees provide quality delivery of supports together with our process driven work to help our clients recognise our strong brand and associate our service with high achievements and professionalism.

**About the role**

As a NDIS Service Delivery Manager - SIL, you will be
- Responsible for achieving and optimising operation performance and timely delivery of quality and safe client services for our SIL houses across Victoria.
- Implementing operational plans to improve efficiency and performance including planning, delivery, and evaluation of work processes.
- Identifying areas of improvement and imbed change initiatives.
- Develop human resource capability and ensure safe delivery of NDIS client services through implementation of care models and frameworks.
- Manage and lead a team of house team leaders

**About You**

As NDIS Service Delivery Manager
- SIL,
- You have a tertiary qualification in related field/disability or significant skills, knowledge, and experience.
- You have demonstrated experience in aged care/disability/community care.
- Comprehensive knowledge and understanding of NDIS, disability sector, current reforms, relevant legislation, funding and policy protocols, standards, and processes.
- Experience in managing diverse teams and demonstrated leadership skills in managing an operational team in disability sector to deliver service excellence.
- Highly developed negotiation, problem solving and analytical skills, including strong interpersonal, verbal, and written communications skills and experience working collaboratively with internal and external stakeholders.

**Eligibility Criteria**
- Proof of Right to work in Australia.
- National Police Check.
- Working with Children’s check (WWCC).
- Certificate III and/or Certificate IV in Disability.
- A current First Aid and CPR certificates.
- Their own TFN number.
- Covid-19 Vaccination Certificate
- Photo ID such as their driver licence.
- NDIS worker’s screening check.

**What we offer**
- A professional work environment in an organisation that genuinely cares, values dedication and performance.
- Career development opportunities
- Great learning opportunities in disability sector
- Good work life balance

**Salary**: $70,000.00 - $85,000.00 per year

**Benefits**:

- Employee mentoring program
- Professional development assistance
- Travel reimbursement

Schedule:

- Monday to Friday

Work Location: One location