Consultant, Performance

2 days ago

Melbourne City Centre, Australia NAB Full time

Consultant, Performance & Insights
- Job number: 798219
- Primary position location: VIC- Melbourne CBD
- Category: Data & Analytics
- Category: Digital & Innovation
- Work type: Permanent Full time
- Closing at: Feb 7 2025 at 17:00 AEDT

**Favourite**

- **Bring your experience in Data Analytics and Insights Reporting to this exciting new role**:

- **Drive world class, simple and intuitive experiences**for customers and colleagues**:

- **You’ll join a high-performing business, backing talented individuals**

As a **Consultant, Performance and Insights**, you will
- Analyse data to deliver actionable insights, identify issues and opportunities that support sales, service and customer satisfaction targets in digital channels
- Inform key opportunities and recommendations for optimisation and personalisation initiatives to drive growth in digital sales, NPS and channel adoption
- Reporting on key metrics and insights for ab testing and personalisation programs using digital data
- Proactively analysis data to identify insights and recommendations to improve the customer experience
- Identifying and improving ways to generate insights and conduct performance reporting to drive efficiency
- Work collaboratively with digital channels, marketing, technology and personal banking team to build streamlined and efficient analytics and insights framework

**What you will bring**:

- Demonstrated experience working in a similar Data Analytics and Insights reporting role
- Proven knowledge of a variety of data sets (e.g. web, customer, sales and channel) and ability to produce actionable recommendations which result in sales & service uplift
- Knowledge of digital analytics and reporting capability such as Adobe Analytics, Content Square and/or Google Analytics
- Strong communication and presentation skills to all levels of management
- Strong experience articulating business strategy to achieve intended outcomes including shareholder, customer, and employee value
- Track record of operating effectively and delivering consistent results in a large complex business
- Ability to innovate, adapt, learn new knowledge quickly
- Ability to build relationships and influence stakeholders

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

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