Help Desk Officer

1 week ago

Melbourne, Australia JBS Australia Full time

JBS Australia is Australia’s largest and most respected meat and food processor. The Company has a strong portfolio of leading beef, lamb, pork, and value-added branded products. In our Corporate Office we drive and foster the JBS culture of excellence and believe success is achieved through hard work. JBS can provide you with more than a job, it can provide a long term rewarding career.

**About the role**:
JBS Australia is currently recruiting an experienced Help Desk Officer to join the JBS Group IT Team in a permanent full-time capacity.

Based at our Southern Operations office in Port Melbourne, and reporting to the Service Desk Manager, this is an excellent opportunity to join a company that is leading the way in the meat industry.

This position is responsible for working within the Help Desk Team to assist end users through troubleshooting issues and completing service requests throughout JBS Australia.

**Responsibilities include (but are not limited to)**:

- Issue logging, fault finding, solving and escalation
- Acting as first point of contact for internal customer support
- Monitoring and logging support requests ensuring service level agreements are being met
- Resolve tickets at first point of contact when possible
- Communicating to the business when IT services/systems are being affected
- Escalating issues to appropriate IT team members
- In house and 3rd party systems troubleshooting
- Various admin and reporting tasks as required

**About You**:

- Technical IT accreditation (Level 1/2 IT Support Experience)
- Customer service focus with a keen passion for helping people
- Excellent verbal and phone communication skills
- Determined work ethic

**Benefits of working for JBS**:

- Heavily discounted meat products
- Retail discounts with national partners
- Health insurance discounts on Bupa Health and Medibank Private

**What next?

  • Help Desk

    3 days ago

    Melbourne, Australia Conquest Personnel Pty Ltd Full time

    **The Company** Family-owned business, who are very successful in their field of technology. They are a wonderful growing business who are supportive and provide a great culture. They also have good mentors who are able to train their new staff. **The Role** This role is varied; Help Desk will be the primary focus and you will also be out in the field for...

  • Help Desk Manager

    3 days ago

    Melbourne, Australia Compass Group Australia Full time

    **_Join the opening team at the New Footscray hospital._**: - **_Full time, on-site role._**: - **_Supportive team making a big impact._** Today and tomorrow at Compass Group, we serve a better future by enriching people, communities, and our planet. We do this because we believe that everyone should be seen and nourished as a whole person. We focus on...

  • Help Desk Analyst

    1 week ago

    Melbourne, Australia Corrs Chambers Westgarth Full time

    492512 Melbourne Technology Full time VIEW FAVOURITES Join Corrs Chambers Westgarth, Australia's leading independent law firm. The Help Desk Analyst is a key contributor to the Corrs Technology team. The Help Desk Analyst is responsible for providing friendly and efficient support, proactively processing technology incidents and requests through our ITSM...

  • Help Desk Technician

    3 days ago

    Melbourne, Victoria, Australia Buscojobs Full time

    Initial2.5 month contract engagementGeelong officesImmediate StartAbout the company :Green Light is one of Australia's most successful and fastest-growing IT services businesses.We offer a wide range of IT services in Security, infrastructure and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia, and Europe.About the...

  • Help Desk Team Lead

    1 week ago

    Melbourne, Australia John Holland Full time

    Melbourne, VIC, AU, 3000**About John Holland**: At John Holland, our purpose is simple, we transform lives with everything we do. We’ve always known at its heart infrastructure is about people — our customers, our employees, and the communities in which we work. That’s our difference. Deep experience and capability with a genuine care about creating...

  • IT Help Desk Support Analyst

    1 week ago

    Melbourne, Australia BGIS Full time

    The purpose of the **IT Help Desk Support Analyst **is to provide excellent customer service to BGIS users. Using a flexible and adaptable approach the responsibilities include: - Managing the life cycle of all service tickets/incidents - Providing first-level triage and problem resolution - Ensuring all tickets escalated within agreed target timeframes -...

  • Help Desk Support

    7 days ago

    Melbourne, Australia Lockheed Martin Australia Full time

    Vic, Melbourne - Information Technology - 16924BR **About us**: - At Lockheed Martin Australia, we believe that when people are empowered, inspired, and supported, they can achieve extraordinary things. We embrace flexibility, so our people can be their best inside and outside of work. We champion inclusion and continuous learning, ensuring all voices are...

  • Customer Service and Help Desk Officer

    2 weeks ago

    Melbourne City Centre, Australia HAYS Full time

    Tech savvy and customer focused individual needed to join a growing telecommunications team! **Your new company** This telecommunications company with high standards for technology efficiency and improving mobile security is passionate about supporting businesses to deliver excellent customer service and is looking for a Customer Service and Help Desk...

  • Mepacs Help Desk Support Officer

    14 hours ago

    Melbourne, Australia Peninsula Health Full time

    Location: Melbourne | Southern Metropolitan Job type: Part time Organisation: Peninsula Health **Salary**: Salary not specified Occupation: Administration/Secretarial, IT and Telecommunications, Medical Reference: 33189 - **Immerse yourself in an inclusive, diverse and supportive culture**: - **Working with a Small technical Help Desk Team**: -...

  • Help Desk Professional

    8 hours ago

    Melbourne, Victoria, Australia beBeeCustomerSupport Full time $40,000 - $60,000

    Easy Employer is a premier all-in-one rostering and payroll platform serving Australia and New Zealand. Our friendly, fun, and inclusive work environment values compassion, inclusion, and trust.We simplify work and enhance business operations with our dedicated Australian team. Headquartered in Australia, we serve clients nationwide and in New Zealand,...