Customer Service and Help Desk Officer

6 days ago

Melbourne City Centre, Australia HAYS Full time

Tech savvy and customer focused individual needed to join a growing telecommunications team

**Your new company**
This telecommunications company with high standards for technology efficiency and improving mobile security is passionate about supporting businesses to deliver excellent customer service and is looking for a Customer Service and Help Desk Consultant to join their growing team.

**Your new role**
- Providing excellent customer service and managing inbound calls and queries
- Operating phone calls in a professional manner, transferring calls where needed
- Assisting in providing reporting to Management when required
- Maintain and update workflow manuals
- Communicate with clients to notify of completion
- Rotating roster between the office hours of 8.30am - 9pm Monday to Friday
- Resolve clients' service or billing issues

**What you'll need to succeed**

**What you'll get in return**

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2684503

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