Customer Service and Help Desk Officer

1 week ago


Melbourne City Centre, Australia HAYS Full time

Tech savvy and customer focused individual needed to join a growing telecommunications team

**Your new company**
This telecommunications company with high standards for technology efficiency and improving mobile security is passionate about supporting businesses to deliver excellent customer service and is looking for a Customer Service and Help Desk Consultant to join their growing team.

**Your new role**
- Providing excellent customer service and managing inbound calls and queries
- Operating phone calls in a professional manner, transferring calls where needed
- Assisting in providing reporting to Management when required
- Maintain and update workflow manuals
- Communicate with clients to notify of completion
- Rotating roster between the office hours of 8.30am - 9pm Monday to Friday
- Resolve clients' service or billing issues

**What you'll need to succeed**

**What you'll get in return**

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2684503



  • Melbourne, Victoria, Australia Updown Desk Full time

    UpDown Desk is a thriving Australian online retailer of premium electric standing desks and ergonomic furniture. We cater to a diverse clientele, including individuals working from home, home offices, small-to-medium businesses, and select wholesale partners. Our core value is treating customers as we would want to be treated, and we are looking for a...

  • Help Desk Leader

    2 weeks ago


    Logan City, Queensland, Australia beBeeCustomerService Full time $82,459 - $113,953

    About the PositionLead our Service Desk Team in delivering exceptional customer service, ensuring seamless support and timely resolution of technical issues. As a Help Desk Leader, you will be responsible for mentoring and guiding your team to achieve our service targets.Key Responsibilities:Coordinate with the Service Desk Specialist to implement effective...

  • Service Desk Officer

    2 weeks ago


    Melbourne City Centre, Australia Victorian Building Authority Full time

    **Position overview** Reporting to the Service Desk Lead, the primary responsibility of the Service Desk Officer is to provide level 1 IT support to the organisation. **Who we are looking for** - Technical knowledge in Microsoft O365, Exchange Online, CRM Dynamics 2016/365 and Azure services. - Demonstrated problem solving skills including the ability to...


  • Melbourne City Centre, Australia HAYS Full time

    Service Desk Analyst | Healthcare Industry | Fast Growing Organisation | South-Eastern Suburbs **Your new company** Work with a well established Healthcare organisation, as they grow their Service Desk team! Based in Melbourne's, South Eastern Suburbs, our client offer a hybrid working model where they can enjoy collaborating in the office 3 days per week....

  • Help Desk Operator

    2 weeks ago


    Melbourne, Australia BGIS Full time

    **Help Desk Operator - Southbank, VIC** **Location**:Southbank, Victoria **Company**:BGIS, High Profile Venue Location **Employment Type**:Full-Time, Permanent, Onsite, Rotating Roster Multiple Positions Available **About BGIS** BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions across a broad...

  • Help Desk Operator

    1 week ago


    Melbourne, Victoria, Australia Bgis Full time

    **Help Desk Operator - Southbank, VIC****Location**:Southbank, Victoria**Company**:BGIS, High Profile Venue Location**Employment Type**:Full-Time, Permanent, Onsite, Rotating RosterMultiple Positions Available**About BGIS**BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions across a broad range of...

  • Experienced Help Desk

    2 weeks ago


    Melbourne, Victoria, Australia Tradie Support Services Full time

    **Help Desk & SaaS Administration Assistant****Position Overview**:We are seeking an experienced and dedicated Help Desk & SaaS Administration Assistant to join our dynamic team in Eltham.If you have a proven track record of delivering exceptional client support in a SaaS environment and are eager to contribute to our mission of outstanding service, we want...


  • Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will...


  • Melbourne, Australia Service Stream Full time

    Primary LocationVIC - Melbourne - 655 Collins St - Job Description SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WA! - About the Role We have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed...

  • Help Desk Analyst

    4 days ago


    Melbourne, Australia Corrs Chambers Westgarth Full time

    492512 Melbourne Technology Full time VIEW FAVOURITES Join Corrs Chambers Westgarth, Australia's leading independent law firm. The Help Desk Analyst is a key contributor to the Corrs Technology team. The Help Desk Analyst is responsible for providing friendly and efficient support, proactively processing technology incidents and requests through our ITSM...