
Customer Service and Help Desk Officer
1 week ago
Tech savvy and customer focused individual needed to join a growing telecommunications team
**Your new company**
This telecommunications company with high standards for technology efficiency and improving mobile security is passionate about supporting businesses to deliver excellent customer service and is looking for a Customer Service and Help Desk Consultant to join their growing team.
**Your new role**
- Providing excellent customer service and managing inbound calls and queries
- Operating phone calls in a professional manner, transferring calls where needed
- Assisting in providing reporting to Management when required
- Maintain and update workflow manuals
- Communicate with clients to notify of completion
- Rotating roster between the office hours of 8.30am - 9pm Monday to Friday
- Resolve clients' service or billing issues
**What you'll need to succeed**
**What you'll get in return**
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
**LHS 297508** #2684503
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