Help Desk Technician
6 hours ago
Initial2.5 month contract engagementGeelong officesImmediate StartAbout the company :Green Light is one of Australia's most successful and fastest-growing IT services businesses.
We offer a wide range of IT services in Security, infrastructure and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia, and Europe.About the engagement :Green Light is on the lookout for an Onsite Support Engineer to provide services with our consulting team.
We require people who have excellent communication skills and a passion for helping people with their IT related queries.Responsibilities :Provide End User's with a high level of Customer Service throughout all communications such as initial contactIncident / Service Request detection and recording via adherence to the Service Desk Script and Call Logging procedureProvide 1st / 2nd level support for the investigation and resolution of all reported and registered Incidents and Service RequestsAll possible attempts should be made to resolve all resolvable Incidents and Service Requests within a ten minute window using personal technical knowledge, knowledge base articles, procedures and scripted questions.Escalation of reported and registered Incidents / Service Requests to 2nd level Resolver Groups where appropriateEscalation and management of Incidents referred to 3rd party service providersProvide continual end user contact as per the Incident Management Procedure Service Request Management Procedure, so as to manage the end user's expectations and requirements through to Incident / Service Request resolutionEnsure achievement of Customer Contractual Service Level Targets for all Incidents and Service Requests.Incident / Service Request closure upon the resolution of an Incident or Service Request via the defined process.The Service Desk Analyst will also carry out other duties as may be specified from time to time by the Team LeaderRequirements :Bachelor's degree in computer science, information systems, or similar.At least two years' experience in an IT performance analysis and end-user support role.In-depth and current knowledge of computer programs and hardware.Experience with troubleshooting Windows 10 installations on Desktop and Laptop devicesFirst point of contact onsite for any I.T related issues i.e desktop and peripherals, Windows 10, AD, network devices, printers, I.P telephone issues or faults, software and Microsoft Office Suite, specially Office 365.
Android and iOS devices.Proficiency in customer relationship management (CRM) and task management software.Exceptional analytical and problem-solving skills.Advanced collaboration, communication, and interpersonal skills.Excellent organizational and time management skills.Current of former experience working for banking and / or financial institutions is highly regarded.How to Apply :Click APPLY or contact John – Resource Manager for a confidential discussion with Green Light Worldwide.
#J-18808-Ljbffr
-
Lead Service Desk Technician
2 weeks ago
Melbourne, Victoria, Australia beBeeAccountability Full time £26,000 - £28,000Job TitleService Desk Team Lead Role OverviewThe successful candidate will be responsible for leading a team of Service Desk Technicians and managing the incident and request lifecycle.This role is ideal for individuals who have experience in a similar position and possess excellent time management skills, a helpful and approachable attitude, and...
-
Help Desk Specialist
2 weeks ago
Melbourne, Victoria, Australia beBeeCustomerSupport Full time $77,038 - $104,583Service Desk ProfessionalThe role involves handling initial contact for users via phone, email, and a ticketing system. Key responsibilities include logging, prioritizing, and tracking incidents and service requests through to resolution.Required skills include strong knowledge of Microsoft Windows, Microsoft 365, and general desktop troubleshooting....
-
IT Help Desk/POS Support
3 weeks ago
Melbourne, Victoria, Australia Global Retail Brands Australia Full timeGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Global Retail Brands AustraliaWe are proud to introduce an exciting opportunity within Global Retail Brands, Australia's premier specialty homewares retailer, boasting a vast network of 300 stores nationwide. We are actively seeking a dynamic IT Help Desk/POS...
-
IT Help Desk/POS Support
3 weeks ago
Melbourne, Victoria, Australia Global Retail Brands Australia Full timeGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Global Retail Brands AustraliaWe are proud to introduce an exciting opportunity within Global Retail Brands, Australia's premier specialty homewares retailer, boasting a vast network of 300 stores nationwide. We are actively seeking a dynamic IT Help Desk/POS...
-
Help Desk Specialist
2 weeks ago
Melbourne, Victoria, Australia beBeeSupport Full time $60,000 - $80,000Job Role OverviewAs a Customer Support Specialist, you will be the key figure in delivering exceptional customer experiences by providing timely and professional assistance to customers and partners.You will collaborate with the support team to ensure seamless interactions, representing values of reliability, user friendliness, and continuous improvement.Key...
-
Service Technician
4 weeks ago
Melbourne, Victoria, Australia Century Yuasa Batteries Full time2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.About UsCentury Yuasa Batteries is a proud Australian manufacturing company and a household name with a major international parent, a leader in the field with identifiable brand names. We have a strong reputation for building tough and reliable product,...
-
Service Technician
4 weeks ago
Melbourne, Victoria, Australia Century Yuasa Batteries Full time2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.About UsCentury Yuasa Batteries is a proud Australian manufacturing company and a household name with a major international parent, a leader in the field with identifiable brand names. We have a strong reputation for building tough and reliable product,...
-
Service Desk Team Lead
6 hours ago
Melbourne, Victoria, Australia Bakers Delight Full timeWhen you join the Bakers Delight corporate team, you get a lot more than just a great career and work environment.With plenty of perks like a free daily lunch, a hybrid work environment, novated leasing options and acorporate bonusprogram,there's a lot to be delighted about when you are part of our team.If this sounds like the perfect 'roll' for you, just...
-
Service Desk Team Lead
6 hours ago
Melbourne, Victoria, Australia Bakers Delight Full timeWhen you join the Bakers Delight corporate team, you get a lot more than just a great career and work environment.With plenty of perks like a free daily lunch, a hybrid work environment, novated leasing options and acorporate bonusprogram,there's a lot to be delighted about when you are part of our team.If this sounds like the perfect 'roll' for you, just...
-
Senior Service Desk Administrator
6 hours ago
Melbourne, Victoria, Australia At Full timeCompetitive salary commensurate with experienceCompetitive salary designed to grow with your careerEmployee Assistance Program - Including Financial WellnessNovated Car Lease optionPaid parental leaveEmployee Recognition and Rewards ProgramOur Company:K&S Corporation is an ASX-listed company and has provided transport, logistics, energy, and dangerous goods...
