Mepacs Help Desk Support Officer

2 weeks ago

Melbourne, Australia Peninsula Health Full time

Location: Melbourne | Southern Metropolitan

Job type: Part time

Organisation: Peninsula Health

**Salary**: Salary not specified

Occupation: Administration/Secretarial, IT and Telecommunications, Medical

Reference: 33189
- **Immerse yourself in an inclusive, diverse and supportive culture**:

- **Working with a Small technical Help Desk Team**:

- **Frankston, Mornington Peninsula & surrounding locations**

**Who We Are and What We Stand For**

Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. To realise this vision we need people who strive for a sense of achievement, take an interest in their individual growth, enjoy innovation and looking for ways to improve and have a passion for communicating and connecting with others.
In representing Peninsula Health, we expect all employees and volunteers to reflect our values: Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative. We are One Peninsula Health.

**What You Will Be Doing**

MePACs Is a 24hour monitoring service providing emergency response service to clients who are elderly, frail and or living with disability throughout Australia.
Help support officer is responsible for telephone technical support of our products to a diverse range of clients and providing phone support for our installers. Your duties will include but not limited to technical On Boarding of products directly with clients, providing phone support to clients having difficulties using the service/devices and working through day to day technical support as required. Some weekend work required. Average 30 hours per week (4 week rotating roster).

**What You Need**

We anticipate you will have:

- Computer and keyboard Skills
- Excellent communication and interpersonal skills including telephone manner
- Experience with providing technical phone support to end users
- Experience with emergency alarm call systems(desirable)
- Excellent problem solving ability
- understanding of personnel alert systems

The successful applicant will need to obtain an NDIS Worker Screening Check (this will be at your own cost)
**What Next**

If you experience any issues signing in or registering, please feel welcome to contact us - the People, Experience & Performance Team on (03) 9784 2700.

**Additional Requirements**

This role must be fully vaccinated for Covid-19 and meet the requirements of the Peninsula Health immunisation policy.

**Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time.

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