Current jobs related to Aps3/4 Service Support Officer Mel: Services - Melbourne - Specialisterne
-
APS3 Participant Service Officer
10 hours ago
Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $80,000About the RoleWe are seeking dedicated and motivated APS3 Participant Support Officers to join our team.As a key member of our support team, you will be responsible for providing high-quality customer service to participants, customers, and stakeholders.
-
Aps3 Administrative Support Officer
1 week ago
Melbourne, Australia Chandler Macleod Full time**About the Company**: As one of Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our **Federal...
-
113375 APS3 Participant Support Officer
4 weeks ago
Melbourne, Victoria, Australia Randstad Australia Full time113375 APS3 Participant Support Officer - BoroniaJoin to apply for the 113375 APS3 Participant Support Officer - Boronia role at Randstad Australia113375 APS3 Participant Support Officer - Boronia2 days ago Be among the first 25 applicantsJoin to apply for the 113375 APS3 Participant Support Officer - Boronia role at Randstad AustraliaGet AI-powered advice...
-
113375 APS3 Participant Support Officer
4 weeks ago
Melbourne, Victoria, Australia Randstad Australia Full time113375 APS3 Participant Support Officer - BoroniaJoin to apply for the 113375 APS3 Participant Support Officer - Boronia role at Randstad Australia113375 APS3 Participant Support Officer - Boronia2 days ago Be among the first 25 applicantsJoin to apply for the 113375 APS3 Participant Support Officer - Boronia role at Randstad AustraliaGet AI-powered advice...
-
Client Contact Officer
2 weeks ago
Melbourne City Centre, Australia Davidson Group Services Full timeDavidson are excited to be recruiting for a Client Service Officer (APS3) role commencing ASAP, for an initial short term contract with the strong possibility of a 12 month contract extension. With strong partnerships across Public Sector, we can match you with the most exclusive opportunities. This role will be based in stunning modern offices located in...
-
Melbourne, Victoria, Australia Randstad Education Australia Full timeAPS3 Participant Support OfficerAre you passionate about making a difference in the lives of Australians with disabilities? We are seeking dedicated and motivated APS3 Participant Support Officers to join the team.Hourly Rate: $37.36 + SuperContract Length: 12-month assignment with the possibility of extensionFull-Time Hours: 8:30am to 4:30pm, Monday to...
-
Aps3 Participant Support Officer Melton
2 weeks ago
Melbourne, Australia Talent International Full timeaustralia melbourne contract up to au$37.36 per hour**The opportunity** Our client is a community focused federal government agency. They have an exciting opportunity available for multiple Participant Support Officers to join National Delivery Division Branch in assisting with front-line service delivery. Labour Hire 18 month intial term contracts, with the...
-
Client Service Officer
1 week ago
Melbourne City Centre, Australia Davidson Group Services Full time**Seeking a new challenging role with the Australian Federal Government?** Davidson are excited to be recruiting multiple Client Service Officers (APS3) opportunities commencing ASAP. With strong partnerships across Public Sector, we can match you with the most exclusive opportunities. These roles will be based in stunning modern offices located in the...
-
Aps3 Access Officer
5 days ago
Melbourne, Australia Talent International Full timeaustralia melbourne contract au$36.27 - au$37.36 per hour**The Opportunity**: Great opportunity to join the National Access & Reassessment Branch of a Federal Agency. As an APS3 Access Officer, you will be working directly with participants, applicants and their family representatives, providers, internal staff and external agencies, the branch aims to...
-
Strategic MEL Leader
1 hour ago
Melbourne, Victoria, Australia beBeeEvaluation Full time $90,000 - $120,000Global MEL Director OpportunityThis leadership role oversees the global Monitoring, Evaluation and Learning (MEL) function to drive impact and ensure projects contribute to charitable goals.The successful candidate will lead the refresh of the MEL strategy, including a framework for evaluation approaches aligned with resources, capabilities, and priorities....
Aps3/4 Service Support Officer Mel: Services
2 weeks ago
**Job Information**:
Industry
- Government & Public Sector
City
- Melbourne
Province
- Victoria
Country
- Australia
Postal Code
- 3000
Number of Positions
- 1
**About Services Australia**
***
We touch the lives of almost every Australian and we are here to help people meet life’s challenges. Services Australia is responsible for the delivery of advice and high quality, accessible social, health and child support services and payments. We continually build on our foundation of service excellence to shape how government services are delivered to the Australian community. Our task is to modernise the way we work to deliver simple, helpful, respectful and transparent services every time. We offer work that improves the lives of Australians, great working conditions, workplace diversity and inclusion that reflects the community we serve and flexible work practises for work and family life balance.
**Aurora offers**:
- 18-month employment contract with a competitive salary
- Learning and development - including on-the-job and formal training/qualification
- Ongoing support and coaching throughout the program from an experienced neurodiversity specialist provider
- A dedicated agency relationship manager.
**About the role**
1 x APS3/4 Service Support Officer**
**About the team**
We achieve integrity outcomes through the operational delivery of compliance, debt raising and debt recovery program and services. Our diverse skills and capabilities allow us to quickly mobilise large workforces to deliver priority work across the agency.
We proudly and passionately strive for excellence in customer and staff experience. With 8 service delivery footprints that span the country, CDO protects the integrity of the government outlays for social welfare by:
- Completing risk-based compliance reviews and interventions in line with the agency's Compliance Assurance Programme.
- Raising and recovering social welfare overpayments.
- Providing customer service and processing associated with the Income Compliance Program's Refund and Remediation work and Settlement Distribution Scheme.
- Delivering functions to support service operations, including quality and divisional communication.
**Tenure***
The roles are full-time, non-ongoing/ongoing, non-ongoing contracts for up to 18 months.
**Location of role**
This role is located in Melbourne CBD and surrounds, VIC.
**What you will do**
The Strategic Support and Coordination teams play an important role within the Compliance Assurance and Debt Operations Division (CADO). The teams have a broad range of responsibilities including:
- supporting CADO in developing and distributing clear and timely communication to help staff deliver quality customer service and government outcomes
- overseeing quality in the Compliance and Debt Operations (CDO) branch
- supporting CDO branch to transition through change and achieve key priorities
- delivering the Empowering Excellence program and supporting CDO local leadership to sustain high performance practices
- monitoring submissions to the Home Improvement Hub and working with stakeholders to progress ideas
- supports local leaderships to sustain high performance practices
- leads and coordinates branch reporting activities
- undertakes objective, systematic analysis and draws conclusions based on evidence
**As a Service Support Officer you will**:
Duties may include some or all of the following:
- management and dissemination of internal communication
- development and distribution of executive messaging
- development of communication plans and support business areas developing internal communication products
- publishing communications through various channels on behalf of other business areas
- coordinate facilitated technical and self-paced training for staff and provide written communications to sites
- collate self-paced learning resources from various stakeholders to provide to leaders
- liaise with stakeholders regarding scheduling of training and queue demand
- monitor, coordinate and report on the Mandatory Training for the branch
- coordinate the movement of staff into surge work or changing work priorities.
**Requirements**:
**_
What you should have_**
Ability to:
- communicate in an effective way
- research and make sound decisions using appropriate judgement
- tailor services to meet business needs
- build relationships and engage with diverse groups of people
- collaborate with other staff in immediate work area and other areas of the agency
- support and train others
- work in and adapt to a changing environment
- demonstrate relevant computer literacy skills.
**_
What is nice to have_**
Knowledge and understanding of:
- payments, programs and services administered by the agency, with an in-depth knowledge of one or more services
- relevant service models, including the agency’s Service Delivery Operating Model
- the role and responsibilities of the agency
- customer groups and related service needs
- d
