Customer Service Officer

23 hours ago

Melbourne, Victoria, Australia China Eastern Airlines Corp. Ltd. Full time $45,000 - $65,000 per year

China Eastern Airlines Co., Ltd. is a prominent airline in China, recognized as one of thethree major airlines in the country. With its hub located in Shanghai, the airline holds astrong presence in the Oceania region. Presently, we operate nine direct routes to China from Oceania, offering up to 72 weeklies direct flights during peak periods.

We are actively seeking highly motivated individuals with excellent communicationskills and a strong team spirit to join our esteemed team. This opportunity is forimmediate full-time employment. Details of the position and its criteria are outlined below:

Title:

1.MEL City Office - Customer Service Officer

2.MEL Airport Office - Customer Service Officer

Location:

1.MEL City Office - Melbourne VIC 3000

2.MEL Airport Office - Melbourne Airport VIC 3045

Job Description

1.MEL City Office - Customer Service Officer

Key Responsibilities:

  • Efficiently handle incoming phone calls and email inquiries from agents and customers.
  • Provide excellent service to walk-in agents and customers.
  • Perform general sales duties, including ticketing and reservations.
  • Address issues related to flight schedule changes.
  • Compile sales statistics and generate relevant reports.
  • Handle and resolve agent and customer complaints effectively.
  • Perform other tasks as assigned by supervisors.

Skills and Experience:

  • Preferred experience in ticketing and sales within the airline industry.
  • Excellent time management and organizational skills.
  • Strong written and verbal communication skills.
  • Advantageous to have knowledge of Global Distribution Systems (GDS).
  • Proficient in PC skills, including Outlook, Excel, and Word.
  • Possess a bachelor's degree or above.
  • Display a pleasant and professional personality.

2.MEL Airport Office - Customer Service Officer

Key Responsibilities:

  • Coordinate daily inbound and outbound flight and cargo operations.
  • Complete daily pre/post-flight statistics and monthly reports.
  • Handle inquiries related to luggage mishandling, classification, splits, andsettlementof luggage irregularities.
  • Address customer complaints.
  • Perform other relevant tasks as assigned by the supervisor.

Skills and Experience:

  • Industry experience is preferred.
  • Fluency in both written and spoken English and Mandarin is essential.
  • Basic knowledge of GDS is an advantage.
  • Proficient in PC applications, including Outlook, Excel, and Word.
  • A minimum of a bachelor's degree or equivalent is required.
  • Display a pleasant and professional personality.

All candidates must provide valid evidence of their legal right to work in Australia.

Due to the high volume of Chinese-speaking passengers and the need to provide effective customer service, proficiency in Mandarin Chinese is highly desirable and will be considered a strong advantage.

If you are enthusiastic about working in a dynamic team environment and wish to be considered for this position, please submityour resume and cover letter via SEEK.

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