Customer Service Officer

6 days ago

Melbourne, Victoria, Australia China Eastern Airlines Corp. Ltd. Full time $104,000 - $130,878 per year

China EasternAirlines Co., Ltd. is a prominent airlinein China, recognized as one of the three major airlines in the country. With its hub located in Shanghai, the airline holds a strong presence in the Oceania region. Presently, we operate nine direct routes to China from Oceania, offering up to 72 weekly direct flights during peak periods.

We are actively seeking highly motivated individuals with excellent communication skills and a strong team spirit to join our esteemed team. This opportunity is for immediate full-time employment. Details of the position and its criteria are outlined below:

Title:

Customer Service Officer

Location:

MEL Airport Office - Melbourne Airport VIC 3045

Job Description

Key Responsibilities:

  • Coordinate daily inbound and outbound flight operation and cargo operation.
  • Complete daily pre/post flight statistics and monthly report.
  • Handle inquiries related to luggage mishandling, classification, splits, and settlementof luggage irregularities.
  • Address customer complaints.
  • Perform other relevant tasks as assigned by the supervisor.

Skills and Experience:

  • Industry experience is preferred.
  • Fluency in both written and spoken English and Mandarin is essential.
  • Basic knowledge of GDS is an advantage.
  • Proficient in PC applications, including Outlook, Excel, and Word.
  • A minimum of a bachelor's degree or equivalent is required.
  • Display a pleasant and professional personality.

All candidates must provide the evidence to show the right to work in Australia. Due to the high Chinese Passenger Volume and many of them without English ability, candidates need strong Chinese language ability.

If you would like to work within a great team and would like to be considered for the role, please send through your resume and cover letter via seek.

  • Customer Service Officer

    4 weeks ago

    Melbourne, Victoria, Australia Visy Full time

    Join to apply for the Customer Service Officer role at Visy2 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Officer role at VisyGet AI-powered advice on this job and more exclusive features.Hiring Now | People & Culture @ Visy | Corporate Talent AcquisitionIf you are a results-driven and detail-oriented professional with a...

  • Customer Service Officer

    4 weeks ago

    Melbourne, Victoria, Australia Cleanaway Waste Management Limited Full time

    OverviewJoin Australia's leader in sustainable, total waste management solutions.Customer Service OfficerAbout UsJoinus at Cleanaway and contribute to making a sustainable future possible, together.We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.As a high growth, ASX...

  • Customer Service Officer

    4 weeks ago

    Melbourne, Victoria, Australia Cleanaway Waste Management Limited Full time

    OverviewJoin Australia's leader in sustainable, total waste management solutions.Customer Service OfficerAbout UsJoinus at Cleanaway and contribute to making a sustainable future possible, together.We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.As a high growth, ASX...

  • Customer Service Officer

    2 weeks ago

    Melbourne, Victoria, Australia Holmesglen Institute Full time $60,416 - $65,237 per year

    Holmesglen Institute is a leading provider of vocational and higher education in Victoria, with over 40 years of experience and 140,000 graduates. As one of the largest government-owned TAFEs, we offer 600+ courses across multiple campuses, including Chadstone, Moorabbin, Glen Waverley, Eildon, and Melbourne's CBD. Our hands-on learning approach is supported...

  • Customer Service Officer

    4 weeks ago

    Melbourne, Victoria, Australia Holmesglen Full time

    Join to apply for the Customer Service Officer - Holmesglen Assist role at Holmesglen1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Officer - Holmesglen Assist role at HolmesglenHolmesglen Institute is a leading provider of vocational and higher education in Victoria, with over 40 years of experience and 140,000 graduates....

  • Customer Service Officer

    2 weeks ago

    Melbourne, Victoria, Australia YMCA Victoria Full time $64,616 per year

    Free access to gyms, recreation, and aquatics centres across the stateGreet customers and be the face of the centreUp to $31.18 per hour + superannuation + Y BenefitsAbout the CentreCoburg Leisure Centre (CLC) is one of six Aquatic and Leisure Facilities within Active Merri-bek. CLC is a year-round facility with a 25-metre heated indoor pool, heated...

  • Customer Service Officer

    2 weeks ago

    Melbourne, Victoria, Australia Kinetic Full time $50,000 - $80,000 per year

    Customer Service OfficerAs a Customer Service Officer, you will be the point of contact for our customers on- board our bus services and within the community. This is an outdoor, customer-facing role based across various locations in Melbourne. Your responsibilities will include assisting passengers by providing transport information, customer assistance,...

  • Customer Service Officer

    4 days ago

    Melbourne, Victoria, Australia AkzoNobel Full time $60,000 - $90,000 per year

    About AkzoNobelSince 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands – including International, Sikkens and Interpon – is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and...

  • Customer Service Officer

    6 days ago

    Melbourne, Victoria, Australia AkzoNobel Full time $60,000 - $90,000 per year

    About AkzoNobelSince 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands – including International, Sikkens and Interpon – is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and...

  • Customer Service Officer

    2 weeks ago

    Melbourne, Victoria, Australia Australian Financial Complaints Authority Full time $60,000 - $90,000 per year

    Company DescriptionAs a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. This is your opportunity to make a difference.Job DescriptionAre you...