Customer Service Officer

7 days ago

Melbourne, Victoria, Australia China Eastern Airlines Corp. Ltd. Full time $104,000 - $130,878 per year

China EasternAirlines Co., Ltd. is a prominent airlinein China, recognized as one of the three major airlines in the country. With its hub located in Shanghai, the airline holds a strong presence in the Oceania region. Presently, we operate nine direct routes to China from Oceania, offering up to 72 weekly direct flights during peak periods.

We are actively seeking highly motivated individuals with excellent communication skills and a strong team spirit to join our esteemed team. This opportunity is for immediate full-time employment. Details of the position and its criteria are outlined below:

Title:

Customer Service Officer

Location:

MEL Airport Office - Melbourne Airport VIC 3045

Job Description

Key Responsibilities:

  • Coordinate daily inbound and outbound flight operation and cargo operation.
  • Complete daily pre/post flight statistics and monthly report.
  • Handle inquiries related to luggage mishandling, classification, splits, and settlementof luggage irregularities.
  • Address customer complaints.
  • Perform other relevant tasks as assigned by the supervisor.

Skills and Experience:

  • Industry experience is preferred.
  • Fluency in both written and spoken English and Mandarin is essential.
  • Basic knowledge of GDS is an advantage.
  • Proficient in PC applications, including Outlook, Excel, and Word.
  • A minimum of a bachelor's degree or equivalent is required.
  • Display a pleasant and professional personality.

All candidates must provide the evidence to show the right to work in Australia. Due to the high Chinese Passenger Volume and many of them without English ability, candidates need strong Chinese language ability.

If you would like to work within a great team and would like to be considered for the role, please send through your resume and cover letter via seek.

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