Assistant Station Head Mel

14 hours ago

Melbourne, Australia Malaysia Airlines Full time

**Reports To**: - Station Head MEL **Role Purpose**: Responsible and accountable to plan and monitor the overall ground operations at the respective station to ensure Malaysia Aviation Group (MAG) flight operations in a safe, secure and in full compliance with all regulatory requirements, company policies, and SOPs. Assistant Station Head is responsible to ensure consistent service delivery in accordance with the company’s set service standards and meet or exceed the company’s KPIs related to On-Time Performance (OTP), Mishandle Baggage (MHB), Document Violation, Customer Satisfaction Index (CSI) and financial targets. **Key Accountability**: - "Ensure the airline’s ground operations are in full compliance to all safety, security, regulatory requirement and all airline’s policies, procedures and operating manual. - Ensure that handling services provided to Firefly and Malaysia Airlines flights by GHA are performed in accordance with the appropriate and agreed Service Level Agreement (SLA) and handling agreements and charges match services provided. - "Ensure compliance by appointed GSP to all applicable regulatory requirements pertaining to operational safety, occupational health, environmental and any other laws. - Plan and conduct periodical assessment to monitor safety and security within his/her area of responsibility to ensure MAG and GSP personnel comply with all security and safety procedures and requirements. - Ensure all flight or service disruption are being handled and managed in the most effective and efficient manner, taking into consideration and prioritization on safety and customer satisfaction. - "To meet or exceed the company’s KPIs related to On-Time Performance (OTP), Mishandle Baggage (MHB), Document Violation, Customer Satisfaction Index (CSI) and financial targets - Manage the ancillary collections (Excess baggage, Last Minutes Upgrade) with Ground Handing Agent (GHA) and perform mishandled baggage incidental payment. - "Ensure station within region control is in conformity to Malaysia Civil Aviation Regulations (CAR 2016), Civil Aviation Directives (CAD 6004) issued by Civil Aviation Authority of Malaysia (CAAM) and Local Authorities regulations pertaining to occupational health, operational safety, and environment laws applicable to Malaysia Aviation Group (MAG) and the service provider and Compliance to Station Regulatory Audit Process. - Liaise with various departments at respective station to ensure smooth handling of Firefly and Malaysia Airlines passengers and aircraft. Manage complaints and claims at station. - Able to be transferred or seconded if needed to a subsidiary, affiliate, related or an associate company of the Company within the Malaysia Aviation Group, whether it is currently incorporated or to be incorporated at a future date. During transfer, the terms and conditions of service of the subsidiary, affiliate, related or associate company shall apply, unless otherwise stated. In the event of a secondment, the terms and conditions of service of the Company shall apply, unless otherwise informed. **Qualifications**: - Diploma in any field with 3 years working experience - SPM/SPMV qualification in any field with 5 years working experience

  • Assistant Station Head Mel

    14 hours ago

    Melbourne Airport, Australia Malaysia Airline Full time

    **Position Title**: - Assistant Station Head MEL **Reports To**: - Station Head MEL **Role Purpose**: Responsible and accountable to plan and monitor the overall ground operations at the respective station to ensure Malaysia Aviation Group (MAG) flight operations in a safe, secure and in full compliance with all regulatory requirements, company policies, and...

  • Station Assistant

    6 days ago

    Greater Melbourne Area, Australia VLine Full time $45,000 - $60,000 per year

    Station Assistant, Deer ParkA great entry level role into V/LinePermanent, Part TimeMaintain and uphold the presentation of Deer Park StationV/Line's purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family...

  • Trainee Station Assistant

    14 hours ago

    Melbourne, Australia Metro Trains Melbourne Full time

    19 August 2025 Passenger Experience Melbourne Part Time Melbourne is Australia’s fastest growing city - a city that is becoming increasingly reliant on public transport networks. Since 2009, Metro proudly continues to operate and maintain a world-class train service and network through to delivering significant transport projects that will shape how...

  • Trainee Station Assistant

    2 days ago

    Melbourne, Victoria, Australia Metro Trains Melbourne Full time $60,000 - $80,000 per year

    Melbourne is Australia's fastest growing city - a city that is becoming increasingly reliant on public transport networks. Since 2009, Metro proudly continues to operate and maintain a world-class train service and network through to delivering significant transport projects that will shape how Melbourne moves. With Zero Harm at the foundation of everything...

  • Part Time Station Assistant

    1 week ago

    Melbourne, Australia Metro Trains Melbourne Full time

    21 April 2025 Passenger Experience Melbourne Part Time Melbourne is Australia’s fastest growing city - a city that is becoming increasingly reliant on public transport networks. Since 2009, Metro proudly continues to operate and maintain a world-class train service and network through to delivering significant transport projects that will shape how...

  • Head of Tracking

    1 week ago

    Melbourne, Australia Framestore Full time

    Trackers/Matchmovers are responsible for creating 3D cameras and other motion files that adopt the same movements as the original background plate. This enables the live action to seamlessly interact with the CG elements. The motion files created (either camera, object or body track) are then passed on to other departments to enable them to start...

  • Transfer Station Attendant

    2 weeks ago

    Melbourne, Victoria, Australia WorkPac Full time $60,000 - $80,000 per year

    Job detailsLocation: Riversdale Depot, BoroondaraMonday to Friday (38 hours per week)Join a team committed to safe, sustainable, and efficient waste management.About The ClientOur client delivers essential community services focused on waste management, recycling, and environmental sustainability. The organisation is committed to maintaining safe, efficient,...

  • Station Manager

    4 days ago

    South Melbourne, Victoria, Australia Europcar Full time $100,000 - $120,000 per year

    Job Description Are you a driven and customer-focused individual with a passion for the car rental industry? Do you possess exceptional leadership skills and thrive in a fast-paced environment? If so, Europcar has an exciting opportunity for youWe are currently seeking a motivated and customer-oriented Station Manager to lead our South Melbourne team on...

  • Head of Direct Sales

    2 days ago

    Melbourne, Australia Southern Cross Austereo Full time

    **Who are we?** Southern Cross Austereo is Australia’s leading media entertainment company, home of LiSTNR Triple M & the Hit Network. With the ability to reach 95% of the population through our Radio, TV, and Digital channels, we're on a mission to Entertain, Inform & Inspire all Australians Anytime. Anywhere! - In 2021 we launched LiSTNR, a curated and...

  • Trade Support Team Leader

    2 weeks ago

    Melbourne, Australia The Emirates Group Full time

    Job Purpose: Coach, develop and motivate a team to achieve individual and commercial objectives. Coordination and organization of all sales support activities ensuring requests are actioned promptly and efficiently by dealing with all relevant administrative functions to maintain customer satisfaction and increase sales. Job Outline: - Manage the day to day...