Aps4 Analyst Support Officer Mel: Services

**Job Information**:
Industry
- Government & Public Sector

City
- Melbourne

Province
- Victoria

Country
- Australia

Postal Code
- 3000

Number of Positions
- 1

**About Services Australia**
***
We touch the lives of almost every Australian and we are here to help people meet life’s challenges. Services Australia is responsible for the delivery of advice and high quality, accessible social, health and child support services and payments. We continually build on our foundation of service excellence to shape how government services are delivered to the Australian community. Our task is to modernise the way we work to deliver simple, helpful, respectful and transparent services every time. We offer work that improves the lives of Australians, great working conditions, workplace diversity and inclusion that reflects the community we serve and flexible work practises for work and family life balance.

**Aurora offers**:

- 18-month employment contract with a competitive salary
- Learning and development - including on-the-job and formal training/qualification
- Ongoing support and coaching throughout the program from an experienced neurodiversity specialist provider
- A dedicated agency relationship manager.

**About the role**
***
1 x APS4 Analyst Support Officer

**About the team - Digital Medicare Enrolments project**
***
The Digital Medicare Enrolment (DME) project is part of the Customer Transformation Branch responsible for the delivery of a range of projects to provide services that are simple and helpful so that people can get on with their lives.

The Health Delivery Modernisation - Digital Medicare Enrolments Project is a Health Delivery Modernisation programme Phase 3 deliverable with a focus on:

- Building digital services and/or services based on automated data exchange with Department of Home Affairs, to allow customers to:

- establish their identity with Medicare
- enrol and re-enrol in Medicare- Ensuring all appropriate support services are in place to deliver a seamless digital experience, such as:

- digital communication channelsAn increase in positive customer and staff experience, processing automation, and the overall quality and integrity of the Medicare program will all be improved.

**Tenure
The roles are full-time, non-ongoing/ongoing, non-ongoing contracts for up to 18 months.

**Location of role**

This role is located in Melbourne CBD, VIC.

**What you will do**
***
Data Analyst professionals analyse datasets with a variety of tools to research and solve organisational issues and identify trends and insights to support organisational outcomes.

Data analysts analyse datasets with a variety of tools to research and solve organisational issues and identify trends and insights in support of organisational outcomes.

Analyst Support Officers provide assistance to identify and achieve efficiencies, and provide problem solutions through analysis of information and data.

They are responsible for assisting in the collection and examination of information and data, and contributing to the work area’s reports, findings, decision making or recommendations using an evidence-based approach.

Working under the support and general direction of senior staff, they make decisions within defined parameters relating to their area of responsibility

**As an Analyst Officer you will work as part of a multi-skilled team to**:
***
Duties may include some or all of the following:

- Gather, examine and evaluate both qualitative and quantitative data and information
- Contribute towards operational objectives by assisting in analysing business processes, gathering information and preparing output requirements for review by senior staff
- Coordinate and monitor correspondence flow of work area
- Perform basic research and analysis to assist in the preparation of documentation, such as reports or briefs, for review by senior staff
- Assist with detailed requirement documentation
- Provide assistance with technical specifications
- Use information databases and analytical tools to perform data extraction and retrieval for reporting tasks to support team’s objectives
- Assist with quality assurance and data validation
- Build rapport with stakeholders to support team’s priorities and goals
- Understand and provide advice to stakeholder on routine enquiries
- Assist in identifying problems, offering solutions and escalating issues to senior staff
- Contribute to team improvement initiatives and projects, including team plans, tools, procedures and/or business process changes
- Exercise appropriate delegations in accordance with legislation and guidelines.

**Requirements**:
**_
What you should have_**
**_ _**
These things are important to have:

- work in and adapt to a fast-paced changing environment
- research, analyse and problem solve
- communicate confidently in a clear and concise manner
- build rapport and maintain stakeholder relationships
- interpret data and information
- coach and train ot