Assistant Station Head Mel

1 week ago

Melbourne Airport, Australia Malaysia Airline Full time

**Position Title**:

- Assistant Station Head MEL

**Reports To**:

- Station Head MEL

**Role Purpose**:
Responsible and accountable to plan and monitor the overall ground operations at the respective station to ensure Malaysia Aviation Group (MAG) flight operations in a safe, secure and in full compliance with all regulatory requirements, company policies, and SOPs. Assistant Station Head is responsible to ensure consistent service delivery in accordance with the company’s set service standards and meet or exceed the company’s KPIs related to On-Time Performance (OTP), Mishandle Baggage (MHB), Document Violation, Customer Satisfaction Index (CSI) and financial targets.

**Key Accountability**:

- "Ensure the airline’s ground operations are in full compliance to all safety, security, regulatory requirement and all airline’s policies, procedures and operating manual.
- Ensure that handling services provided to Firefly and Malaysia Airlines flights by GHA are performed in accordance with the appropriate and agreed Service Level Agreement (SLA) and handling agreements and charges match services provided.
- "Ensure compliance by appointed GSP to all applicable regulatory requirements pertaining to operational safety, occupational health, environmental and any other laws.
- Plan and conduct periodical assessment to monitor safety and security within his/her area of responsibility to ensure MAG and GSP personnel comply with all security and safety procedures and requirements.
- Ensure all flight or service disruption are being handled and managed in the most effective and efficient manner, taking into consideration and prioritization on safety and customer satisfaction.
- "To meet or exceed the company’s KPIs related to On-Time Performance (OTP), Mishandle Baggage (MHB), Document Violation, Customer Satisfaction Index (CSI) and financial targets
- Manage the ancillary collections (Excess baggage, Last Minutes Upgrade) with Ground Handing Agent (GHA) and perform mishandled baggage incidental payment.
- "Ensure station within region control is in conformity to Malaysia Civil Aviation Regulations (CAR 2016), Civil Aviation Directives (CAD 6004) issued by Civil Aviation Authority of Malaysia (CAAM) and Local Authorities regulations pertaining to occupational health, operational safety, and environment laws applicable to Malaysia Aviation Group (MAG) and the service provider and Compliance to Station Regulatory Audit Process.
- Liaise with various departments at respective station to ensure smooth handling of Firefly and Malaysia Airlines passengers and aircraft. Manage complaints and claims at station.
- Able to be transferred or seconded if needed to a subsidiary, affiliate, related or an associate company of the Company within the Malaysia Aviation Group, whether it is currently incorporated or to be incorporated at a future date. During transfer, the terms and conditions of service of the subsidiary, affiliate, related or associate company shall apply, unless otherwise stated. In the event of a secondment, the terms and conditions of service of the Company shall apply, unless otherwise informed.

**Qualifications**:

- Diploma in any field with 3 years working experience
- SPM/SPMV qualification in any field with 5 years working experience

  • Assistant Station Head Mel

    1 week ago

    Melbourne, Australia Malaysia Airlines Full time

    **Reports To**: - Station Head MEL **Role Purpose**: Responsible and accountable to plan and monitor the overall ground operations at the respective station to ensure Malaysia Aviation Group (MAG) flight operations in a safe, secure and in full compliance with all regulatory requirements, company policies, and SOPs. Assistant Station Head is responsible to...

  • Assistant Station Head Per

    1 week ago

    Perth Airport, Australia Malaysia Airline Full time

    **Position Title**: - Assistant Station Head PER **Reports To**: - Station Head PER **Role Purpose**: Responsible and accountable to plan and monitor the overall ground operations at the respective station to ensure Malaysia Aviation Group (MAG) flight operations in a safe, secure and in full compliance with all regulatory requirements, company policies,...

  • Station Head PER

    2 days ago

    Perth Airport, Western, Australia Malaysia Airlines Full time $80,000 - $120,000 per year

    *Position Title*Station Head*Report To*Regional Head*Position Summary*Station Head is responsible and accountable to manage, plan and monitor the overall ground operations at the respective station to ensure Malaysia Airlines operates in a safe, secure, and in full compliance with all regulatory requirements, company policies, and SOPs. Station Head is also...

  • Station Assistant

    2 weeks ago

    Melbourne, Victoria, Australia VLine Full time

    **Station Assistant- Deer Park****Permanent Part Time**- Make a difference to someone's day- $35 + penalties, super and free myki- Help connect Victorians through safe, reliable and accessible transportV/Line's purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel...

  • Trainee Station Assistant

    1 week ago

    Melbourne, Australia Metro Trains Melbourne Full time

    19 August 2025 Passenger Experience Melbourne Part Time Melbourne is Australia’s fastest growing city - a city that is becoming increasingly reliant on public transport networks. Since 2009, Metro proudly continues to operate and maintain a world-class train service and network through to delivering significant transport projects that will shape how...

  • Trainee Station Assistant

    4 weeks ago

    Melbourne, Victoria, Australia Metro Trains Melbourne Full time

    It's time to step into a role that's as dynamic as you are We're on the lookout for enthusiastic, customer-loving, friendly people to join our team as Stations Assistants – a role where no two days are the sameAt Metro, we are committed to fostering a more gender-equitable workplace and rail industry. As part of our efforts to encourage greater diversity,...

  • Dental Assistant

    4 days ago

    Melbourne, Australia City Station Dental Full time

    CITY STATION DENTAL City Station Dental is a newly established modern practice in the heart of Melbourne on Collins St / Swanston St. Tasks & responsibilities - Chair-side assistance - Preparing chairs and instruments - Infection control and Sterilisation Qualifications & experience - Cert III in Dental Assisting or experienced in Dental Assistance -...

  • Station Hand

    2 weeks ago

    Melbourne, Victoria, Australia Rural Funds Management Limited Full time

    Station HandWe are looking for a Station Hand to assist with our cattle operation at Oakland Park Station near Croydon, Qld. Oakland Park is a 85,500ha breeding enterprise that runs approximately 4000 grey brahmans. The role will initially be for a fixed term until the end of September, with the possibility for an extension if the wet season has not...

  • Delivery Station Manager

    2 weeks ago

    Melbourne, Victoria, Australia Amazon Commercial Services Pty Ltd Full time

    2+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright,...

  • Station Staff

    2 weeks ago

    Melbourne, Victoria, Australia VLine Part time

    Station Staff - Wyndham Vale - Part Time• No experience necessary, full paid training provided• Paid training, including a Certificate 3 in Rail Operations• Attractive hourly rate, plus super and free MykiV/Line's purpose is to connect Victorians through safe, reliable, and accessible transport.We believe in giving all Victorians opportunities through...