HR Operations Specialist

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers._
- When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing._

**L2 Senior Specialist**

**HR Operations**

**Why We Have This Role**

Qualtrics is on the lookout for a proactive and collaborative HR Operations Senior Specialist and Analyst to be based in our expanding Sydney office. Our HR Ops team is responsible for managing and overseeing various HR operational functions within an organization. These roles focus on ensuring the smooth operation of HR processes, systems, and data management. They work closely with HR staff, employees, and external vendors to support efficient and effective HR operations. These roles are globally minded, requiring close partnership with team members located in AMS and EMEA regions to ensure a consistent employee experience in every office location.

**How You’ll Find Success**
- Takes initiative & works autonomously. Understands the expected outcome, gets the context, and then works entrepreneurially to get it done,
- Highly communicative and executes precisely and effectively, creating trust at the team level.

**How You'll Grow**
- Build your skills in HR Operations by implementing new technologies, optimizing and standardizing processes, ensuring data accuracy, and acting as frontline support for our employees.
- Grow your leadership, collaboration, and communication skills as you take on project management responsibilities, grow our local HR footprint in Sydney, and partner with other regional counterparts to manage global employee programs.

**Things You’ll Do**
- **HR Program Administration**: Administer various HR processes, such as onboarding, offboarding, employee transfers, promotions, and other employment changes. Coordinate the preparation and distribution of HR-related documents, including employment contracts, offer letters, and policies. Partner with stakeholders on policies, systems, processes, and content that drive these key moments of the employee lifecycle. Ensure compliance with internal policies and legal requirements throughout the employee lifecycle,
- **HR Data Management**:Maintain accurate employee data, including personal information, employment details, benefits, payroll, and performance data. Ensure data integrity, confidentiality, and compliance with applicable laws and regulations. Manage HRIS (Human Resources Information System) or HRMS (Human Resources Management System) and oversee the implementation of system uploads, updates, and enhancements,
- **Frontline Employee Support**:Develop and maintain employee self-service content. Provide direct employee support via HR portals, ensuring timely and accurate access to critical resources and information for employees. Train employees on using self-service content and tools, and troubleshoot issues as needed,
- **Compliance and Reporting**: Assist in ensuring compliance with internal HR data controls and external HR compliance requirements. Track and understand applicable labor laws, regulations, and company policies. Prepare and submit required HR reports to regulatory agencies, management, and external auditors. Ensure compliance with internal policies and legal requirements throughout the employee lifecycle,
- **Process Improvement**: Continuously assess and enhance HR operational processes to increase efficiency, accuracy, and employee satisfaction. Identify automation and digitization opportunities to streamline workflows and reduce manual effort. Recommend and implement improvements to HR processes and systems.

**What We’re Looking For On Your CV**
- Bachelor's degree in Human Resources, Business Administration, or a related field (preferred),
- Fluency in conversational and business English both written and spoken,
- Fluency in conversational and business Japanese both written and spoken preferred,
- 2-5 years of experience in HR operations or a similar HR role within an international organization,
- Proficiency in HRIS or HRMS systems, preferably with SAP Success Fa