HR Operations Specialist

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Are you a HR Professional with a passion for clear communication and data-driven insights? We’re looking for an HR Operations Specialist to join our team and support the evolution of our HR policy, processes, and systems.

In this role, you’ll collaborate with HR Operations leadership to streamline communications, maintain knowledge resources, and ensure our HR practices meet the needs of our diverse workforce. This is a dynamic position that blends creativity, structured and analytical thinking and project and operational support. This role is ideal for an HR generalist eager to explore the complexities of a dynamic organization through a focused analytical perspective.

Key Responsibilities:
- Data Management & Insights:
- Work with HR systems (HRIS, payroll, time & attendance) to manage data effectively.- Generate reports, analyze trends, and provide actionable insights to drive policy and process improvements.- HR Policy & Process Management:
- Develop and maintain the HR portal, knowledge articles, and process documentation using clear, employee-focused communication.- Work with Subject Matter Experts to ensure all materials are accurate and up-to-date.- Provide advice and information on HR policies and processes.- Communications & Content Creation:
- Transition to modern communication platforms like Teams and Viva Engage for short, creative, and engaging updates.- Prepare polished presentation packs for key project updates.- Operational Support:
- Assist with regular and ad-hoc HR Operations reporting.- Support other processes such as risk and audit reporting.- Coordinate meetings and provide general administrative support as required.

What We’re Looking For:
- Previous experience in an HR Analyst or generalist specialist HR role with knowledge of HR operations, systems, and processes.- Familiarity with creating reports, dashboards, and data analysis is highly desirable.- Strong communication skills, with the ability to simplify complex information for diverse audiences.- Excellent organizational and multitasking abilities.- Tech-savvy, with proficiency in modern HR systems and tools.- A proactive, hands-on approach—ready to jump in and make things happen.- Enthusiasm to learn and build effective working relationships across the organisation.

Why Join Us?

This is a fantastic opportunity to contribute to meaningful HR projects, work closely with leadership, and be at the forefront of modernizing our HR practices. You’ll play a crucial role in driving improvements that make a difference for our employees and our business.

If you’re ready to bring your creativity, energy, and analytical mindset to our team, we’d love to hear from you

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.