Collections Officer

2 weeks ago

Melbourne, Australia NOW Finance Full time

Join our fantastic in-house Late-Stage Collections Team at NOW Finance

NOW Finance is an Australian-owned, specialist provider of personal loans to customers looking for a fee-free, value-for-money finance solution.

As a NOW Finance Late-Stage Collections Officer, you will play a pivotal role in liaising with our valued customers, providing excellent customer service and finding the best solution for them.

With fantastic employee initiatives, benefits and culture, this full-time, permanent role offers excellent job security and a great team environment.

**Duties & Responsibilities**:

- Conduct outbound and inbound collection calls in high volumes
- Successfully identify customers experiencing financial hardship
- Identify and recommend customers for alternative Collection activities, e.g. hardship, repossessions, field calls, legal action, etc.
- Conduct investigations and skip-tracing
- Take end-to-end accountability for accounts assigned to you
- Understand and comply with all regulatory requirements and quality standards
- Strong attention to detail and integrity

**Key Attributes & Experience**
- Experience in a collections environment assisting and responding to those in debt
- Skip tracing experience and a knowledge of skip tracing tools is desired
- Experience in a customer service environment either over the phone or face to face, in a values-based organisation
- Exceptional communication and interpersonal skills
- Solutions-focused and the ability to make decisions to resolve a customer’s financial situation
- The ability to work in a fast-paced environment, negotiate, handle multiple priorities and manage expectations

At **NOW Finance** we support and encourage our employee's personal and professional development - what we can offer you is:

- A fun and energetic team alongside a supportive leadership team
- The opportunity for internal promotion and growth within the business
- On-the-job training and in-house professional development
- A positive work environment and excellent office space, with free coffee and fruit

**Benefits**
- An annual Wellness Day
- Flexibility post probation
- Entry to our Employee Benefit Portal offering discounts, perks, and wellness resources
- Discounted health insurance
- A substantial referral bonus
- Employee Reward and Recognition

, permanent

**Job Types**: Full-time, Permanent

Pay: $70,000.00 per year

**Benefits**:

- Employee discount
- Maternity leave
- Paid volunteer leave
- Parental leave
- Professional development assistance
- Referral program
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Christmas bonus
- Overtime pay

Application Question(s):

- What's your expected annual base salary?

**Experience**:

- Collections: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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