Collections Officer

22 hours ago

Melbourne City Centre, Australia IPA Personnel Services Full time

Our client is a leading, Australian owned, specialist provider of personal loans to customers looking for a fee-free, value for money finance solution. With head offices based in Melbourne our client has satellite offices in WA, QLD and NSW servicing customers across all states and territories in Australia.

Due to an internal promotion this exciting opportunity will see you join our clients' fantastic collections team where you will start your finance journey by building a career in a rapidly growing firm. With great employee initiatives as a Collections Officer some of your responsibilities will include:

- Conduct outbound and inbound passive collections calls
- Take end to end accountability for accounts which are assigned to you
- Identify customers experiencing financial hardship
- Understand & comply with all regulatory requirements & quality standards
- Liaise with customers providing excellent customer service finding the best solution
- Identify & recommend customers for alternative collection activities repossessions & legal action

You will demonstrate the following:

- Previous experience in a collections role or a banking, credit or customer service role in the finance sector
- Excellent communication and interpersonal skills with the ability to influence and negotiate
- You will display a willingness to go above and beyond for the customer
- Solutions focused and the ability to make decisions to resolve customer financial situations
- Works well in a fast-paced environment with the ability to manage multiple priorities and manage expectations
- A proficient user of technology with strong computer skills in MS Office Suite
- Display high standard of confidentiality & diplomacy in dealing with sensitive matters

Interested parties are invited to

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