Collections Officer

Are you a customer centric and driven collections individual with a passion for helping people? If so, keep reading—you might just be the collections superstar we've been searching for

Who are we?

CCSG is a full-service debt recovery agency incorporating contingent debt collections, legal services, investigations and debt purchase. Our goal is to create a better workplace, deliver superior client and customer outcomes, and ensure sustainable financial results for all stakeholders.

We're a team of high energy and enthusiastic people. We truly believe in the importance of providing customer excellence for both our customers and clients, living our corporate values of Commitment, Compliance, Service and Greatness.

We are a bunch of committed like-minded people with brilliant minds who thrive of collaboration, knowledge sharing and collective success. We work hard to achieve results and acknowledge the importance of balance and flexibility. We create a collaborative and supportive environment with a culture that recognizes our achievements and celebrates our wins as we continue to learn and grow together.

The role

CCSG operates across Insurance, Asset Finance and Banking and Finance sectors.

With head office located in Sydney, NSW, this is an amazing opportunity to be part of a great dynamic team responsible for collecting on credit accounts for our clients.

At this stage, we are calling for Expressions of Interest (EOI) from qualified and experienced Collections Officers. As a Collections Officer, your main aim is to help organisations protect their revenue and assist commercial entities and consumers to repay their debts. You'll achieve this by connecting with our customers and tailoring solutions with a customer centric approach.

This role would be a fully remote role and would require an appropriate work from home setup.

Responsibilities

Here's an example of your day to day:

• Engage with customers in a professional and empathetic manner, providing top-notch customer service while assisting them in reducing outstanding debt.
• Manage inbound & outbound customer calls
• Build and establish relationships with customers with connection and trust
• Investigate, identify and establish customers financial situation
• Negotiate, implement and monitor tailored payment solutions
• Record interaction file notes ensuring meticulous record keeping
• Adhere to compliance frameworks

Requirements

Culture fit is key and we value both experience and qualities such as:

• Previous debt collection experience
• Experience across Asset Finance or Motor Vehicle Insurance Collections - highly desirable
• An energetic, pro-active attitude to work
• Results based, motivated and KPI driven individual
• Strong negotiation skills
• Ability to apply empathy
• A resilience mindset
• A passion for customer interactions and ability to build and nurture professional relationships

What can we offer you?

• Competitive remuneration and bonus structure
• Swag discounts with major leading brands
• Champion of champions program – get recognised and win up to $1700 per year
• Years of service bonuses
• Novated Leasing
• Employee assistance program
• Development opportunities
• Referral bonus of $1500
• Yearly Flu Shots

Sound good?

We all think so at CCSG. Click apply now to join our CCSG Fam

Please be aware, that we will only be responding to shortlisted candidates.

CCSG is an Equal Opportunity Employer and we value diversity and inclusion in the workplace. We seek to recruit, develop and retain the most talented people from diverse cultures, perspectives, skills and experiences within our workforce. All employment will be based on merit, competence, performance and business needs.