Continuous Improvement Analyst

**Overview**
- Reporting to the Manager, Continuous Improvement, the Continuous Improvement (CI) /Process Analyst will drive innovation and continuous improvement of processes and systems across RSS and implement initiatives that will have continuing long-term benefits in terms of user experience, efficiency, and effectiveness for internal teams and clients.
- You will assist in the development and implementation of a ‘best-in-class’ continuous improvement approach across RSS with a strong focus on Service performance
- **Key Accountabilities and main responsibilities**
- Strategic Focus
Identify process improvements and recommend solutions for corrective, preventive actions.
- Operational Management
Conduct assessments of current processes, reports and procedures.
- Collect data and perform quantitative analysis to substantiate assumptions.
- Prepare dashboard and scorecard reporting.
- Coordinate training and documentation required by implementing changes.
- Measure outcomes of quality improvements using metrics and benchmarking criteria.
- Support on-going and regular reviews to monitor delivery of services, projects and programs within the portfolio and drive delivery of benefits
- Contribute to post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects.
- Assist in development of support material for revised processes, including training, reporting and systems enhancements.
- People Leadership
Work with key stakeholders, to build a continuous improvement environment to support an ongoing programme of change.

**Experience & Personal Attributes**
- Tertiary qualification in a relevant discipline combined with practical experience.
- Accreditation in Lean Six Sigma, is advantageous.
- Minimum 3 years proven continuous improvement analytical experience
- Project management and business or process analysis skills
- Track record of interfacing with and influencing a variety of business functions
- MS Visio and MS Office proficiency.
- Demonstrate in-depth understanding of change concepts.
- Strong analytical skills

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.