Continuous Improvement Manager

A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

MUFG Pension & Market Services
is a global business connecting millions of people with their assets – safely, securely, and responsibly. We have over 6500 employees across 4 continents and continue to grow every day.
MUFG Retirement Solutions
is the largest business under MUFG Pension and Market Services and we are the leading administrator for super funds in Australia. Many of our clients are household names. We are well positioned within a growing superannuation industry, combining our rich legacy with a fast-paced environment that enables rapid career growth. We are a diverse team with employees from various cultural and linguistic backgrounds, and we make sure to celebrate the successes of our clients and our people.

We're looking for a Continuous Improvement Manager to lead our transformation journey
Reporting to the Head of Business Enablement, this is a high-impact leadership role where you'll shape and drive the continuous improvement and automation strategy across Retirement Solutions. You'll lead a team of experts, partner with senior stakeholders, and deliver cross-functional initiatives that enhance operational efficiency and effectiveness.

In this role, you'll:

• Lead and grow a team of continuous improvement and automation specialists, fostering a centre of excellence across the business
• Develop and execute a roadmap for intelligent process automation, embedding best practice tools and methodologies
• Partner with business leaders to identify and deliver process enhancements that drive measurable outcomes
• Establish and track KPIs to monitor performance, benefits realisation, and risk mitigation
• Champion change management and communication strategies to support successful implementation
• Apply a risk lens to improvement initiatives, ensuring robust controls and audit readiness

What we're looking for:

• Experience leading end-to-end continuous improvement and change initiatives, ideally in complex environments
• Strong stakeholder engagement and influencing skills across all levels of the organisation
• Proven people leadership with a focus on coaching, mentoring and team development
• Ability to balance strategic thinking with hands-on delivery, managing multiple priorities
• Qualifications in Six Sigma, Prince2, or similar are highly regarded

Some of our Employment Benefits

• FlexiWorks – enabling our employees to work in the office and at home
• Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
• Employee Recognition Program – to recognise people who are demonstrating our values and Company purpose
• Talent Referral Program
• Salary Sacrificing via Superannuation
• Employee Assistance Program
• Learning & Development – Development at your fingertips via self-paced learning, including educational assistance support
• Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft
• Novated Car Leasing

Culture at MUFG Pension & Market Services
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

How to apply
Ready to take the next step in your career?

Apply now with your resume highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.