Continuous Improvement Analyst

**The opportunity**

The continuous approvement team is responsible for possessing a deep understand of North processes and functionality and identifying where opportunities for improvement sit. Once identified, the North Analyst will be the advocate for these improvements and working with all relevant stakeholders to see them through to implementation.

**How you will make an impact**:

- Provide support and expertise to business projects
- Review and understand workflow patterns and provide insights and recommendations as to how they can be improved, either by way of automation, offshoring or otherwise.
- Support and champion the maintenance and improvement of process, procedures and process documentation for North Partnerships
- Help assess customer experience to actively improve day to day processes & procedures
- Support North Partnerships with identification and remediation of incidents, issues and breaches
- Build rapport and establish/maintain professional relationships with Stakeholders, including Advisers/Clients, Team Managers, Wealth Distribution, Consultants, North Technology, TCS and other AMP & North business teams\ Ensure the internal knowledge management tool and material are kept current to reflect relevant product, legislative and procedural changes and encourage team members to use the content available
- Act as a source of North operational expertise for the North Service Centre and Operations, Production Support, Breakfix, projects other North related teams
- Answer Adviser/Client queries when work volumes exceed the capacity of the Team to action work, within the target response time and as required.

**What you will bring to the role**:

- Excellent relationship building and influencing skills
- Ability to prioritise competing demands and manage own workload to meet team targets whilst continuing to provide a quality level of service
- Strong background in North Service Centre, it’s functionality, and it’s procedures
- Strong analytical and reporting skills
- Strong customers/stakeholders’ engagement and management skills
- Excellent written and verbal communication
- High level attention to quality and detail

**Is this your dream job?**

**Working for AMP**

We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.

“AMP -The investor in all of us” **The investor in all of us - AMP**

**Wellbeing & Benefits**

We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you be your best, professionally and personally:

- We-Flex: Choose how, when and where you work.
- CHAPM Program: Access for you and your family to 24/7 wellbeing and counselling support.
- Well-being programs and activities: Annual health checks, flu vaccinations, information sessions.
- Volunteering: opportunities through our AMP Foundation.
- Financial Well-Being: competitive home loans, leading superannuation contribution, discounted financial advice and personal insurance.

**Inclusion & Diversity**

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at AMP.

At AMP we are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Read more about our Reconciliation Plan **here **.**

**Message to recruitment agencies