Process Improvement Analyst

Posted: 17/09/2025
- Closing Date: 17/10/2025
- Job Type: Permanent - Full Time
- Location: Melbourne
- Job Category: Startegy and Growth

**Process Improvement Analyst**
- **Box Hill & Eltham locations with hybrid working options**:

- **Competitive salary including salary packaging**:

- **Permanent Full Time position**

**Who are we?**
healthAbility plays a unique and valuable role in the health system. We work to address the root causes of vulnerability, prevent disease and promote lifelong health outcomes, empowering people in our community to live their best life.

Our role is also supporting people to self-manage long-term health conditions, such as diabetes and mental health challenges, with multidisciplinary teams delivering community-based programs in a comfortable setting. We also support people, including older people and people with disability, to stay living at home longer and to live well in their community.

Our broad range of primary health services, care management and in home and community support services can be tailored to an individual’s needs and with major hubs in Box Hill and Eltham, these services can be delivered locally, in the Eastern and North Eastern suburbs of Melbourne.

**Why work with us?**
Although our clients are at the heart of what we do and we strive to positively impact our communities and those who need it most, the wellbeing of our employees is just as important.

When joining healthAbility’s supportive, kind, caring and ethical culture, you are welcomed by multi-disciplinary teams passionate about the health and wellbeing of clients and communities, from prevention through to specialist care, and passionate about continually learning and building on their areas of expertise. We embrace this passion and are values driven, offering careers with meaning and environments that are flexible, evolving, creative and connected.

**The opportunity**:
We are looking for a Process Improvement Analyst**_ _**to join our Service Design Team in a full-time capacity.

The Process Improvement Analyst is responsible for analysing and interpreting data to provide insights and recommendations that inform strategic decisions and improve business processes. They will support the delivery of value-based, client-centred services that meet client needs and healthAbility’s impact ambitions.

This role is central to executing healthAbility’s strategic intent through impactful service design outcomes, emphasising the role of consumer voice in the way the organisation transforms and delivers value to its clients. The role involves collaboration with teams, clients, and stakeholders. The Process Improvement Analyst requires a creative, pragmatic, self-starter attitude and mindset that seeks to deliver efficiencies for the organisation, its people and its clients in meaningful ways.

This role is a hybrid and flexible working arrangement across healthAbility’s multiple locations across Melbourne.

**Desired Skills and Experience**:

- Demonstrated experience (3+ years) mapping business processes, identifying inefficiencies or areas for improvement, and proposing solutions to streamline operations and increase efficiency.
- Demonstrated experience with Lean Six Sigma Green/Black belt using the DMAIC methodology.
- Demonstrated experience with advanced excel, SigmaXL or Minitab and the ability to conduct hypotheses testing and regression analysis.
- Demonstrated experience with quantitative analysis and data modelling such as time in motion studies and reporting of process efficiencies, data and modelling.
- Quantification of efficiency gains through development of key performance indicators to quantify service optimisations and effectiveness to track and report on improvements over time.
- Ability to design and facilitate internal workshops for process improvement.
- Support identification of opportunities to increase organisational effectiveness and efficiency through and support their integration into business processes e.g. support workflow and service development alongside the Service Designer.
- Examination of service architectures, operations, systems and processes to recommend improvements that enhance efficiency, effectiveness, and strategic alignment of the organisation. NB: this role **does not** require ICT technical skills.
- Demonstrated experience in delivering business analysis projects for medium organisations from beginning to end (research to implementation).
- Strong analytical skills to identify patterns, trends, and insights from market, competitors, consumers, and research and translate them into employee and consumer experience design opportunities.
- Purpose driven, and passionate about improving the health and wellbeing of others (no clinical or health background required).
- Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams, stakeholders, consumers, and clients and facilitate workshops/design sessions.
- Support chang