IT Helpdesk and Support Technician

4 days ago

Brisbane, Australia Network Alliance Full time

**About us**

Network Alliance is a boutique MSP servicing many varied clients. We are very customer focus and always strive to provide the highest level of Customer Service to all of our clients. We started our operations back in 2004 and have been going strong ever since. The majority of our clientele are based in south east Queensland. We encourage our staff to keep good work life balance, and as a result the right people will enjoy flexible working arrangements.

**Qualifications & experience**
- Microsoft 365 Support, deployment and admin knowledge
- Understand of ticketing systems, in particular ConnectWise would be an advantage
- Excellent communication and time management skills
- Previous experience in a Phone Based IT support Role
- Computer hardware knowledge and excellent Documentation Skills
- Knowledge of current Microsoft Desktop, Server and Office platforms is a must
- You should posses a valid Australian Drivers license

**Tasks & responsibilities**
- Responding to requests for IT support services in a timely and effective manner
- Install, upgrade and repair computer hardware and software
- Monitor, identify and resolve network and hardware faults
- User administration within multiple platforms
- Maintain high levels of customer service at all times and portray a professional attitude reflective of the business

**Benefits**
- Immediate opportunity for the Right Person
- Have End-to-End ownership of service desk requests
- Amazing office with flexible working arrangements for the right person
- Great team environment with Fast Friday afternoons. We are also quite competitive with some office games (Ping Pong skills would be in your favour)
- Be part of a great Team and Culture

**Please note we are only offering the role to Australian residents**

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00 - $80,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

**Experience**:

- IT HelpDesk Support: 1 year (preferred)
- Microsoft 365 Support: 1 year (preferred)

Work Authorisation:

- Australia (required)

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