IT Helpdesk Administrator

2 weeks ago

Brisbane, Queensland, Australia Rheinmetall Full time $60,000 - $80,000 per year

What We Are Looking For
About the Team
Come join our wonderful IT Helpdesk team based in Redbank. We provide support to all aspects of the RDA business, and no two days are ever the same.

About The Role
The IT Helpdesk Administrator will be the first line of support for the Rheinmetall Defence Australia team to log IT-related issues.

Using the ITSM solution ServiceNow, it is the Helpdesk Administrator's role is to manage tickets as they are logged, either resolving the issue immediately or escalating it to Level 2 or Level 3 support agents, or to external resolver groups.

The IT Helpdesk Administrator will provide high levels of customer service to our internal customers, resolving issues and ensuring that communication from the IT team is clear regarding maintenance windows or system outages.

What Qualifications You Should Have
What are we looking for?
Rheinmetall seeks applicants who exemplify our Company's values of
Safety, Partnering, Openness, Respect and Trust (SPORT)
. This creates a workplace environment where employees value each other, live up to their promises and communicate openly.

The experience and skillset best suited to this role includes:

  • Relevant Microsoft certifications supporting client Operating Systems;
  • Relevant experience working in the IT sector;
  • Customer Service focuses with strong attention to detail;
  • Strong time-management skills;
  • Ability to travel internationally and interstate, when required;
  • Eligibility to obtain an Australian Government Security Clearance (Australian Citizenship required).

What We Offer You

  • Long weekends every second week with a 9 day fortnight;
  • Individualised Flexible Working Arrangements;
  • Access to exclusive employee discounts with over 500 retailers to support cost of living;
  • Market leading parental leave and loyalty leave accrual for every year of service;
  • We are proud to be an Endorsed Employer for All Women with WORK180.

CONTACT INFORMATION

RDA Talent Acquisition Team

Applications will close on 10th of September 2025

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