IT Helpdesk Support Officers

2 weeks ago

Brisbane, Queensland, Australia Mitchell's Quality Foods Full time $60,000 - $80,000 per year

Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into crafting meals that are not only nutritious but also bursting with flavour.

What's in it for you?

Supportive Environment: Work alongside passionate individuals in our Banyo, Brisbane office.

Benefits: Enjoy perks like secure onsite parking, product discounts, and access to our free onsite gym.

Meaningful Work: Help provide delicious, healthy meals to time-strapped individuals and those dedicated to wellness.

The Role:

The (Level 1) IT Helpdesk Support Officer position is to provide first-line of IT support across a large FMCG business. Your primary focus is to support internal customers by ensuring the reliable operation, configuration and maintenance of computer system, particularly multi-user systems such as servers. This includes assisting users with system usage, troubleshooting issues and optimizing performance to meet operational needs. Due to the nature of our industry, this role will be onsite at our Head Office in Banyo, Brisbane. We currently have 2 vacancies, hours are 8:30am to 5pm or 10:30am to 7pm, Monday to Friday, 38 hours per week.

  • Working knowledge of AD, Windows Terminal Servers, DNS, DHCP, and Windows 10-11
  • Install and configure standard hardware and software
  • Provide initial hardware and software start-up training for new and existing employees
  • Respond to and provide local/remote technical IT support to employees across the business
  • Perform diagnosis and fault resolution on tickets providing high-level technical support
  • Administration of cloud services such as Office 365, Microsoft Online Exchange.
  • Managing mobile devices (iOS, Android) using Intune
  • Knowledge on Systems Centre Configuration Manager and Symantec Endpoint Protection
  • Analyze online Help Desk enquiries and provide support within the agreed timeframes
  • Project tasks in IT Service Delivery & other IT related initiatives
  • Mobile and remote computing (Windows 10 and 11, IOS, Android, Intune)
  • Experience with Windows Server 2008 R2 – Windows Server 2016 , Windows 10

About you:

  • 2 + years experience in a similar role (inhouse ICT experience will be highly regarded)
  • Formal qualifications in IT at a Cert III level or above, with Microsoft Certification highly desirable
  • Ability to meet deadlines effectively
  • Able to work 8:30am to 5:00pm or 10:30am to 7:00pm (flexibility to do a rotational roster between 5am to 8pm)
  • Supporting 24/7 systems and IT operations
  • Capable of dealing with high volume & high priority tickets on a regular basis
  • Proven experience providing face to face, phone support and remote services
  • Ability to be adaptable and respond quickly to changing needs in a demanding environment
  • Strong critical thinking and troubleshooting skills
  • Excellent written and verbal communication, including interpersonal, negotiation and collaboration skills

Join Our Team

If you have full Australian work rights and have a passion for technology, customer service and a drive to make a positive impact within the IT Helpdesk space, we want to hear from you Take the first step toward a rewarding career with Lite n' Easy and click APPLY NOW.

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