WFH Helpdesk IT Technician

2 days ago

Brisbane, Queensland, Australia Sigmatech IT Services Full time $60,000 - $80,000 per year

Are you a rising star who's keen to learn and grow your skills?

Or, are you an experienced tech who wants more work/life balance?

Perhaps you are bored in your current role and want to experience a wider range of tech, and solve more challenging problems.

This may be the perfect role for you


Our team comprises two highly skilled technicians. We'll guide you as you learn on the job and provide mentorship to enhance your skills.

In this role, you'll engage with a diverse range of technologies, clients, and individuals, gaining invaluable knowledge along the way.

The ideal candidate will grow with us, enjoy a secure long-term position, and help to shape the direction of our business.


Are you ready for a challenge?

  • Can you self-manage your workload?
  • Can you learn and expand your skills while you work?
  • Can you offer our customers kind and caring service?
  • Do you enjoy a variety of challenges in your day?
  • Do you know how to dress to impress blue-chip clientele?
  • Do you know the importance of good documentation?
  • Are you fastidious in your work, and your attention to detail?
  • Can you make conversation with people at every level of an organisation?
  • Are you able to explain highly complex technical subjects to the layman?
  • Can you nail every question in our aptitude analysis test?

You may be the Helpdesk IT Superstar we are searching for - this is an exceptional opportunity to join our small team and make a real difference

The right applicant will be inspired by the challenges listed above, but will also reap rewards which will be the envy of your friends and peers.


In addition to the above, applicants must have:

  • At least 1 year experience in a Managed IT Services role, or similar small business IT role.

  • Experience supporting:

  • PC Hardware

  • Windows Desktop & applications
  • Windows Server, Active Directory, File & Print.
  • Office 365
  • Quiet, private location to work from home within Greater Brisbane. (We will supply your computer equipment)
  • Open driver's license and vehicle for occasional on-site work in Brisbane and surrounds.

About the Role

  • Work from home (WFH)
  • Full-time 8:30am - 5pm Monday to Friday

    We can be flexible with these hours occasionally as needed.
  • Day-to-day work consists of remote helpdesk technical support for our managed IT service customers.
  • We supply and support their internet, telephones, computers, networks, servers, cloud systems and software licencing.
  • The majority of the work is remote and can be done from home, however you will need to attend the customer's premises for new installations and upgrades.
  • Project work consists of new customer onboarding, system upgrades, and deployments.

About the Business

Sigmatech services small businesses from a variety of professional services industries.

We have built great relationships with our customers over the last 15 years, by offering professional, reliable, and trustworthy service.

Our mission is to provide the best IT experience for our customers, while ensuring our team can live happy and fulfilled lives, with good balance.

Visit our website here:

Thank you for considering this role. Please include a brief introduction cover letter addressed to James.

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