IT Level 2 Helpdesk Support Technician

2 weeks ago

Brisbane, Queensland, Australia Dipole Group Full time $60,000 - $80,000 per year

Location:
Brisbane

Requirement:
Valid local Driver's License (Mandatory)

About the Role:

We are seeking a proactive and customer-focused
Level 2 Helpdesk Support Technician
to join our growing IT support team in Brisbane. This role is ideal for someone who thrives in a fast-paced environment, enjoys troubleshooting, and has strong interpersonal skills. The successful candidate will be responsible for providing advanced desktop, application, and network support both remotely and on-site.

Key Responsibilities:

  • Provide Level 2 support for desktop, laptop, mobile devices, and peripheral issues.
  • Respond to escalated service desk tickets in a timely and professional manner.
  • Support Microsoft Windows OS, Microsoft 365, Active Directory, and common enterprise applications.
  • Troubleshoot hardware, software, and networking issues for end-users.
  • Configure and deploy new hardware, including desktops, laptops, and printers.
  • Provide remote and on-site support across Brisbane and surrounding areas.
  • Escalate complex issues to Level 3 support when required.
  • Maintain detailed documentation of support activities, resolutions, and asset inventory.
  • Participate in system upgrades, patching, and routine maintenance tasks.

Requirements:

  • 2–4 years' experience in IT support, with exposure to Level 2 responsibilities.
  • Proficiency in Microsoft Windows 10/11, Microsoft 365, and Office applications.
  • Experience with Active Directory, DNS, DHCP, and basic networking concepts.
  • Knowledge of remote support tools (e.g., TeamViewer, Remote Desktop, etc.).
  • Strong communication and problem-solving skills.
  • Ability to work independently and manage multiple priorities.
  • Valid Driver's License
    (travel to client sites required).

No work visa sponsorship available- candidate must have full Australian work rights. Due to the volume of application, only shortlisted candidates will be contacted

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