IT L3 Helpdesk Support Technician

2 weeks ago

Brisbane, Queensland, Australia Talisman Solutions Full time $90,000 - $120,000 per year

Location:
Brisbane, QLD

Requirement:
Valid local Driver's License (Mandatory)

About the Role:

We are looking for a highly skilled and experienced
Level 3 Helpdesk Support Technician
to lead escalated technical support and contribute to infrastructure improvements. Based in Brisbane, this role involves advanced troubleshooting, project implementation, and support leadership across client environments.

Key Responsibilities:

  • Act as the final escalation point for complex technical issues.
  • Manage and resolve server, network, and infrastructure-related incidents.
  • Administer Windows Server environments, virtualization platforms (VMware/Hyper-V), and cloud services (Microsoft 365, Azure).
  • Implement and maintain security solutions including firewalls, antivirus, and patch management.
  • Collaborate with project teams on infrastructure upgrades, migrations, and new deployments.
  • Mentor Level 1 and 2 support staff and ensure best practices are followed.
  • Document system configurations, procedures, and troubleshooting guides.
  • Perform on-site support and client visits as needed.

Requirements:

  • 5+ years of experience in IT support with at least 2 years in a Level 3 capacity.
  • Strong hands-on experience with:
  • Windows Server (2016/2019/2022)
  • Microsoft 365 & Azure administration
  • Virtualization platforms (VMware, Hyper-V)
  • Networking (firewalls, VLANs, VPNs, switches, routers)
  • Scripting knowledge (PowerShell preferred) is a plus.
  • Excellent analytical and decision-making skills.
  • Strong customer service orientation and leadership skills.
  • Valid local Driver's License
    and own reliable transport (travel to client sites required).

No work visa sponsorship available- candidate must have full Australian work rights. Due to the volume of application, only shortlisted candidates will be contacted

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