Level 3 Helpdesk
4 days ago
Contact Name : Ben Croft
Contact Phone : 07 3231 1217
Location : Brisbane
Job Type : Fixed Term/ Temp
Job Salary : $90000 - $120000 per annum
**Government Contract opportunity | level 3 Helpdesk Technician | Rate $68.87 + Super Per Hour**
Are you an experienced and highly skilled
**Level 3 Helpdesk Analyst** looking for a rewarding opportunity in the public sector? Join our esteemed government client as a Level 3 Helpdesk Analyst and contribute to the efficient and effective delivery of ICT support services.
**Responsibilities**:
- Manage and lead the operation of a service centre team engaged in first point of contact ICT Support Services
- Report, document, and provide recommendations regarding resource capacity, capability, and planning
- Provide guidance, advice, and direction to meet and maintain defined service levels
- Install and configure ICT hardware and software
- Coordinate the delivery of client-focused ICT support, including incident management, problem resolution, user access, and training services
- Develop and implement contemporary service delivery processes to enhance the quality of help desk, desktop support, and user access
**Requirements**:
- Proven experience in a Level 3 Helpdesk Analyst role, preferably in a government or public sector environment
- Excellent problem-solving skills and ability to troubleshoot complex technical issues
- Proficiency in installing and configuring hardware and software components
- Ability to lead and manage a team, ensuring defined service levels are met
- Strong communication and interpersonal skills to provide guidance and direction to end-users
- Familiarity with incident management and problem resolution processes
- Ability to develop and implement service delivery processes to improve help desk and desktop support
-
Helpdesk Level 1-2
2 weeks ago
Brisbane, Australia PeopleIn Full timeGreat career growth opportunities - Join a hugely successful, growing ASX-listed company - Brand new, contemporary office located in the Fortitude Valley **Who are we?** We are PeopleIN - Australia’s largest ASX listed family of staffing brands. We have an unrelenting drive to grow the most successful Australian-founded Workforce Solutions firm,...
-
Helpdesk Level 1 Support
1 week ago
Brisbane, Australia Hudson Australia Full timeThis pay rate is inclusive of mandatory 25% casual loading Our client is a large state government department seeking a IT Customer personal to provides essential level 1 IT support. We are the first point of contact for technical requests, covering a wide range of software, hardware, and in-house systems. Our goal is to deliver effective problem resolution...
-
Helpdesk / Level 1 Support
1 week ago
Brisbane, Australia Hudson Australia Full timeAs an ICT Helpdesk Support Officer Level 1, you will play a pivotal role in providing first-level technical support to our end users. You will utilise your IT expertise to troubleshoot and resolve issues promptly, contributing to a high-quality service delivery model. Must be based in Brisbane with full work rights in Australia. **Key...
-
Helpdesk Support
2 weeks ago
Brisbane, Australia Robert Half Full timeTo join a large organization that values developing their staff's careers, offers WFH flexibility, has a cool and modern office, paid certifications **The Company** We have partnered with an enterprise level organization withing the professional services space. Due to expansion, they are looking for a skilled Helpdesk Support Officer to join their Brisbane...
-
Helpdesk / Level 3 Support
1 week ago
Brisbane, Australia Hudson Australia Full timeHudson is seeking a skilled and motivated Level 2-3 Desktop Support and Device Replacement Officer to contribute to the maintenance and support of a large and complex network environment. **KEY RESPONSIBILITIES**: - Install, maintain, and support ICT systems with expertise in operating systems, Microsoft 365, desktop and mobile hardware, conferencing room...
-
Helpdesk/pc Support
1 week ago
Brisbane, Australia Robert Half Full timeProvide level 2 helpdesk support. Car park provided. Support AV team. Asset register. Respond to and follow up on technical tickets. **The Company** Our client is a growing company looking for your brilliance as a Helpdesk/PC Support to support local and field users. If you are creative problem solver who enjoys working in a dynamic and rapidly-changing...
-
Level1/2 Helpdesk
1 week ago
Brisbane, Australia Interpro People Full time6 month contract - Brisbane CBD location - Global Company **Role Description** A great opportunity for an experienced Level 1/2 Helpdesk Support to join an organisation that has a global reach. This exciting opportunity will be for a 6 month contract role based in Brisbane CBD. **Requirements**: - 1+ years’ experience in a similar role - Experience or...
-
IT Helpdesk Support Officer
2 weeks ago
Brisbane Northern Suburbs, Australia The Creche and Kindergarten Association Full time**Salary $60,000 - $70,000**: - **Salary Sacrifice Available**: - **2 Days Work from Home**: - **Monthly RDO**: - **Flexible Start and Finish Times** **Where Every Child Flourishes** We are Queensland’s biggest childcare and kindergarten provider with nearly 350 early services located across our sunny state. We strive to encourage a love of learning...
-
Ict Helpdesk Support Officer Level 1
1 week ago
Brisbane, Australia Exclaim IT Pty Ltd Full time**Related jobs**: We are sorry, but there are currently no jobs to show. - Location: Brisbane, Queensland - Type: Contract - Job #14933 **About the role**: A rewarding opportunity for a Level 1 Helpdesk Support Officer that provides an initial point of resolution, for technical requests in a wide range of software, hardware, in-house products and services...
-
Casual Helpdesk Assistant
2 weeks ago
Brisbane QLD, Australia Canstar Full time $40,000 - $60,000 per yearCasual Helpdesk AssistantOverviewWe're looking for a tertiary student undertaking an IT related degree or TAFE certificate to join our IT Support team on a casual basis. This role is designed for someone who's eager to apply their studies in a practical setting whilst still in tertiary studies. You'll get hands-on experience troubleshooting real-world tech...