Level 3 Helpdesk

1 week ago

Brisbane, Australia Empire Careers Full time

Contact Name : Ben Croft

Contact Phone : 07 3231 1217

Location : Brisbane

Job Type : Fixed Term/ Temp

Job Salary : $90000 - $120000 per annum

**Government Contract opportunity | level 3 Helpdesk Technician | Rate $68.87 + Super Per Hour**

Are you an experienced and highly skilled
**Level 3 Helpdesk Analyst** looking for a rewarding opportunity in the public sector? Join our esteemed government client as a Level 3 Helpdesk Analyst and contribute to the efficient and effective delivery of ICT support services.

**Responsibilities**:

- Manage and lead the operation of a service centre team engaged in first point of contact ICT Support Services
- Report, document, and provide recommendations regarding resource capacity, capability, and planning
- Provide guidance, advice, and direction to meet and maintain defined service levels
- Install and configure ICT hardware and software
- Coordinate the delivery of client-focused ICT support, including incident management, problem resolution, user access, and training services
- Develop and implement contemporary service delivery processes to enhance the quality of help desk, desktop support, and user access

**Requirements**:

- Proven experience in a Level 3 Helpdesk Analyst role, preferably in a government or public sector environment
- Excellent problem-solving skills and ability to troubleshoot complex technical issues
- Proficiency in installing and configuring hardware and software components
- Ability to lead and manage a team, ensuring defined service levels are met
- Strong communication and interpersonal skills to provide guidance and direction to end-users
- Familiarity with incident management and problem resolution processes
- Ability to develop and implement service delivery processes to improve help desk and desktop support

  • It Helpdesk Administrator

    2 weeks ago

    Brisbane, Queensland, Australia Rheinmetall Full time

    OverviewJoin to apply for the IT Helpdesk Administrator role at Rheinmetall.About the TeamCome join our wonderful IT Helpdesk team based in Redbank.We provide support to all aspects of the RDA business, and no two days are ever the same.About The RoleThe IT Helpdesk Administrator will be the first line of support for the Rheinmetall Defence Australia team to...

  • Helpdesk Level 1-2

    2 weeks ago

    Brisbane, Queensland, Australia Peoplein Full time

    Great career growth opportunities- Join a hugely successful, growing ASX-listed company- Brand new, contemporary office located in the Fortitude Valley**Who are we?**We are PeopleIN - Australia's largest ASX listed family of staffing brands. We have an unrelenting drive to grow the most successful Australian-founded Workforce Solutions firm, everWorking...

  • IT Helpdesk Administrator

    3 weeks ago

    Brisbane, Queensland, Australia Rheinmetall Full time

    OverviewJoin to apply for the IT Helpdesk Administrator role at Rheinmetall.About the TeamCome join our wonderful IT Helpdesk team based in Redbank. We provide support to all aspects of the RDA business, and no two days are ever the same.About The RoleThe IT Helpdesk Administrator will be the first line of support for the Rheinmetall Defence Australia team...

  • IT Helpdesk Administrator

    3 weeks ago

    Brisbane, Queensland, Australia Rheinmetall Full time

    OverviewJoin to apply for the IT Helpdesk Administrator role at Rheinmetall.About the TeamCome join our wonderful IT Helpdesk team based in Redbank. We provide support to all aspects of the RDA business, and no two days are ever the same.About The RoleThe IT Helpdesk Administrator will be the first line of support for the Rheinmetall Defence Australia team...

  • Helpdesk Support

    2 weeks ago

    Brisbane, Australia Mansell Taylor Consulting Pty Ltd Full time

    6 month contract - Work from the office in Boondall - Immediate start We are working exclusively on a 6 month contract for a Helpdesk Support officer providing Level 1 and Level 2 IT Support in the manufacturing industry. Working onsite at their Boondall office you will be tasked with the role of commissioning equipment, hardware builds, helpdesk support,...

  • IT Helpdesk Administrator

    2 weeks ago

    Brisbane, Queensland, Australia Rheinmetall Full time $60,000 - $80,000 per year

    What We Are Looking ForAbout the TeamCome join our wonderful IT Helpdesk team based in Redbank. We provide support to all aspects of the RDA business, and no two days are ever the same.About The RoleThe IT Helpdesk Administrator will be the first line of support for the Rheinmetall Defence Australia team to log IT-related issues.Using the ITSM solution...

  • Level 3 Technical Support Professional

    2 weeks ago

    Brisbane, Queensland, Australia beBeeSupport Full time $90,000 - $130,000

    **Job Opportunity:** Level 3 Helpdesk Support TechnicianWe are seeking a highly skilled and experienced Level 3 Helpdesk Support Technician to lead escalated technical support and contribute to infrastructure improvements.Job Description:The successful candidate will be responsible for advanced troubleshooting, project implementation, and support leadership...

  • Helpdesk Level 1 Support

    2 weeks ago

    Brisbane, Australia Hudson Australia Full time

    This pay rate is inclusive of mandatory 25% casual loading Our client is a large state government department seeking a IT Customer personal to provides essential level 1 IT support. We are the first point of contact for technical requests, covering a wide range of software, hardware, and in-house systems. Our goal is to deliver effective problem resolution...

  • Helpdesk Level 1 Support

    2 weeks ago

    Brisbane, Queensland, Australia Hudson Australia Full time

    This pay rate is inclusive of mandatory 25% casual loadingOur client is a large state government department seeking a IT Customer personal to provides essential level 1 IT support. We are the first point of contact for technical requests, covering a wide range of software, hardware, and in-house systems. Our goal is to deliver effective problem resolution...

  • Level 1 Helpdesk Support- Ict

    2 weeks ago

    Brisbane, Queensland, Australia Grit Talent Consulting Full time

    We are looking for a Level 1 Helpdesk Support to act as the routine contact point, receiving and handling requests and provide level 1 IT support. You will be resolving specific customer problems through effective questioning, negotiation and conflict management to ensure customer satisfaction and a quality service is provided to the clients. This is a...