Helpdesk/level 1 Support

6 days ago

Brisbane, Australia Exclaim IT Pty Ltd Full time

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- Location: Brisbane, Queensland
- Type: Contract
- Job #15095

**About the role**:
A rewarding opportunity for a Level 1 Helpdesk Support Officer that provides an initial point of resolution, for technical requests in a wide range of software, hardware, in-house products and services utilised throughout the department. Flexible work arrangements including working from home is available on negotiation after an induction period. This opportunity provides ongoing training, development opportunities and works with a supportive team committed to providing quality service to our clients in one of the largest employers in Queensland.

**Highly desirable**:

- Microsoft platform experience
- Active Directory
- Basic Troubleshooting
- Great customer service
- Sound general IT knowledge, including hardware and software, school administrative systems and/or other similar in-house systems and Microsoft Office software
- Demonstrated ability to work independently or as an effective and positive team member, ability to adapt quickly to a dynamic environment and in the provision of ICT support and services activities
- Strong analytical and problem-solving skills and demonstrated ability to perform computer and peripheral troubleshooting to component level in a safe and effective manner
- Demonstrated use of effective communication techniques via a range of media to build and maintain effective relationships with diverse internal and external stakeholders

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