IT Support Officer

2 days ago

Eastern Creek, Australia Bright Food Asia Pacific Pty Ltd Full time

**Introduction**:
Bright Food Asia Pacific is a private company that produces, imports, markets and distributes food. The company employs in excess of 1,300 people, operates in Australia, New Zealand and China with its head office located in Sydney.

We have an exciting opportunity for an enthusiastic and self-motivated IT Support Officer to join a friendly close-knit team at a trainee level.

**Description**:
About the Role

Reporting to the Helpdesk Manager you will provide first level support for employees on a day to day basis. You will have a natural aptitude towards IT, learning and the ability to think analytically with strong customer service skills.

**Key Responsibilities**:
Monitor the IT Helpdesk System and update customers on progress during problem resolution
Troubleshoot software and hardware issues in a Windows based environment (Windows 10, Microsoft Office 365, Citrix, Exchange, Azure, Active Directory, networking, printing, POS, Phone System, Video Conferencing, etc.) across multiple sites and time zones
Onboard and offboard users and objects in Active Directory and Office365 Admin Portal
Train and undertake inductions for new users - including preparing induction material and conducting face to face as well as remote inductions & training.
Maintain knowledge base to facilitate prompt resolution of incidents
Provide feedback on continuous improvement of processes and procedures in order to enhance the current use of products or reduce incidents volume.
Proactively document procedures and maintain IT records
Procure, configure, maintenance and support PCs, laptops, mobile devices, printers, video conference equipment etc.

**Skills and Experience**:
Genuine interest in Information Technology and continuous learning to keep ahead of the game
Knowledge of IT hardware and its configurations
IT troubleshooting knowledge
Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
Resilience We’re a small team, you’ll be good at managing time and prioritising your work.
Effective communicator and listener at all levels in the organisation
Team player - you love working collaboratively and cross-functionally
Excellent written and verbal communication skills with great attention to detail
Passion about providing strong level service support and Customer service
Results-driven with a continuous improvement mindset and a can-do attitude

**The Benefits**:
Fantastic team and company culture
Growing business with a broad range of popular brands and food categories
Supportive and collaborative management team
Ongoing training and professional development
Flexible working options
Competitive remuneration and bonus opportunity
Newly renovated, state of the art offices at Eastern Creek with plenty of parking, collaboration spaces and a stocked snacking & drinks bar
Paid Parental Leave
Service Recognition Program
Employee discounts
Employee Assistance Program (EAP)

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