Fraud Mitigation Officer

Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions. Building and operating safer, smarter, and more sustainable roads to solve pressing transport challenges that are slowing cities down.

About the role

We’re seeking a Fraud Mitigation Officer to help minimise Transurban’s exposure to revenue loss due to fraud by using their analytical skills to examine trip and billing data to detect anomalies and to identify patterns that may indicate fraudulent activity.

You’ll join an innovative team that engages internal and external parties in order to case manage resulting treatment strategies and to recover lost revenue.

As our Fraud Mitigation Officer, you’ll contribute to lasting and positive changes that shape the future of our cities and communities. It’s meaningful, challenging and exciting work.

(Sydney or Melbourne office-based locations)

Day-to-day, you will:
- Monitor daily payment chargebacks, ensuring all identified fraudulent activity- Analyse trip and billing data to identify behavioural anomalies and suspicious activity- Maintain accurate, comprehensive, and timely records of all activities- Prepare management reporting for key stakeholders, including the value of revenue loss attributed to fraud- Collaborate with internal teams and external agencies to support investigations and recover lost revenue- Monitor effectiveness of fraud control environment with a view to proactively identify opportunities to strengthen fraud prevention, detection and revenue recovery

This role will suit someone with a curious mind and transferrable skills and experiences, including:
- Previous experience in working within a Fraud investigations, law enforcements or legal teams, ideally within a financial services environment- Ability to understand complex and technical processes, systems and workflows- Experience in analysing large volume of data to detect anomalies- High level of numerical accuracy and attention to detail- Excellent case management capability, managing activity across multiple internal / external parties- Proactive approach to improving fraud controls, with the ability to suggest and implement better detection strategies

With a career at Transurban, you’ll enjoy a range of benefits, including:
- A range of flexible working options- 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, available for the duration of the contract, with Superannuation paid during unpaid leave as well- Learning and development opportunities to support your career interests- Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more- Social activities and groups

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience - whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.

Job Type:
Permanent

Closing Date:
18-Aug-2025 0:00

Please note: The closing date reflects the time zone of the Primary Location for this job posting.

Primary Location:
AUS - Eastern Creek Office