Payment Assurance Officer

As a Payment Assurance Officer, you will play a crucial role in ensuring the accuracy and efficiency of subcontractor payments. This position is perfect for finance and accounting professionals who enjoy working in a structured and detail-oriented environment. Your primary responsibilities will include managing subcontractor payment assurance, exception reporting, and auditing payment data. You will investigate, interpret, and calculate payments, identify errors and their root causes, and ensure compliance with established standards. Additionally, you will manage and resolve payment disputes, maintaining meticulous records and documentation.

In this role, you will collaborate closely with Operations Site Supervisors & Managers, Finance teams, and Subcontractors, ensuring that all processes adhere to the Service Level Agreement (SLA).

**Primary Duties & Responsibilities**:

- Ensure daily cases are thoroughly checked and investigated, maintaining comprehensive documentation in the system for audit purposes.
- Respond promptly to stakeholders, adhering to the Service Level Agreement and team leader expectations.
- Identify erroneous payments, investigate root causes, and collaborate with relevant stakeholders to resolve discrepancies efficiently.
- Adjust and correct over/under payments in accordance with defined processes and delegated authority.
- Provide clear and concise guidance to internal and external stakeholders on payment compliance standards.
- Manage and resolve queries and disputes in a timely and accurate manner, ensuring stakeholder satisfaction.

**About You**

You are a detail-oriented professional who loves diving into the world of finance and solving complex problems. You have a knack for analysing data and spotting discrepancies, and you take pride in ensuring everything is accurate and efficient. Your excellent communication skills make it easy for you to connect with various stakeholders, and you handle disputes with a calm and methodical approach. Whether you’re working independently or as part of a team, you bring a proactive and enthusiastic attitude to your work. You’re always on the lookout for ways to improve processes and drive better results, and you enjoy the challenge of continuous improvement.

**Qualifications & Experience**
- A Bachelor’s degree in Finance, Accounting, or a related field is essential.
- Preferred experience in Finance, Payroll, Administration, or Dispute resolution.
- Proven experience in analysing, auditing, and reporting on payment data (or big data).
- Active listening skills combined with a high level of curiosity to understand and address stakeholder needs effectively.
- Demonstrated ability to maintain high accuracy and precision in all tasks.
- Highly developed written and verbal communication skills, ensuring clear and effective interactions.
- A proactive and enthusiastic approach to work, with the ability to stay motivated and driven.
- Ability to work both independently and collaboratively within a team environment.

**#LI-DNI**

**About Team Global Express**

**Why TGE**

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

**What we offer**
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond.

**An inclusive workplace, works for everyone**

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

**Our recruitment process**

**Other things to note**
- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
- TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.